NATIONAL INSTALLATION COORDINATOR

SUMMARY:
Manufacturing & distribution company seeking an Installation Coordinator to manage installation projects nationwide.

POSITION INFO:

Requirements:

• Has strong hands-on technical ability, ideally with a background in installations or DIY-type projects.
• Can quickly identify issues such as mismatched installations, untidy cabling, or other on-site problems.
• Is confident managing people while being willing to jump in to troubleshoot technical challenges.

Qualifications & Experience

• 3–5 years’ experience in installation coordination, project management, or a similar operational role, preferably within AV, display, or office solutions.
• Strong technical background with hands-on experience in product installations, field service, or technical support (e.g., interactive boards, display systems, conferencing solutions).
• Proven track record of managing Proof of Concept (PoC) deployments or field-based technical demonstrations.
• Familiarity with project planning and scheduling tools such as MS Project, Smartsheet, or Trello, as well as CRM or job tracking systems.
• Relevant technical, engineering, or IT qualification (e.g., NQF Level 5+ diploma or similar) preferred.
• Excellent stakeholder communication skills and the ability to manage multiple projects simultaneously.

Project Management

• Plan, schedule, and oversee installation projects across multiple regions.
• Manage Proof of Concept (PoC) deployments and ensure seamless transition to operational support.
• Develop project timelines, allocate resources, and implement risk mitigation strategies.

Coordination & Communication

• Act as the primary liaison between customers, internal teams, and external contractors.
• Coordinate site bookings, installer schedules, and equipment logistics nationally.
• Provide clear project updates and resolve escalations promptly.

Quality Assurance & Compliance

• Ensure all installations meet technical specifications, safety standards, and Parrot quality benchmarks.
• Conduct post-installation reviews, document outcomes, and recommend process improvements.
• Maintain compliance with health, safety, and regulatory requirements during installations.

Technical Support

• Offer technical guidance and on-site troubleshooting to installation teams.
• Maintain expert-level knowledge of Parrot’s AV and interactive solutions (e.g., display systems, interactive whiteboards, conferencing products).
• Assist in developing training materials and best practice guidelines for installation teams.

Reporting & Continuous Improvement

• Monitor installation KPIs, including timelines, costs, and customer satisfaction ratings.
• Identify operational inefficiencies and propose process enhancements.
• Prepare regular status reports for management and stakeholders.