NLU Specialist - Digital Care

Recruiter:

Tower Group

Job Ref:

CPT003865/RC

Date posted:

Wednesday, June 2, 2021

Location:

Capetown, South Africa

Salary:

400 Hourly

SUMMARY:
Our client, a leader in the Telecommunications Industry, has a vacancy for a NLU Specialist - Digital Care based in Cape Town. 12 Month Contract Position. R420 p/h.

POSITION INFO:

Role purpose:

To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 – Digital Customer Care. Embed Machine Learning in the automation, big data and AI practices.

Key accountabilities and decision ownership:

Manage NLU and NLP

Define strategy and methodology to drive continues improvement in the Natural Language and AI environment
Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap
Align initiatives to company strategy to determine priority
Translate strategy into executable plan to deliver initiatives
Drive deep analysis and implementation through team of NLU specialists
Form strategic partnerships with other departments and markets to ensure execution

Embed Machine Learning

Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.
Define best practices on creating customer centric experiences using Machine Learning and AI
Determine gaps between ML projects and Customer Journey outcomes
Initiate strategic projects to be market leading and execute effectively and within budget
Liaise and drive knowledge sharing across markets

Core competencies, knowledge and experience:

Experience:

NLU and NLP
Data Analytics and Insights
Leading organisation culture and change
AI – Deep and Machine Learning
Complexity Management

Must have technical / professional qualifications:

B.Degree Essential, B.Sc, B.Com / B.Eng

Post graduate degree preferred

5-10 Years working in a Big Data, ML, Chatbot, NLU, NLP environment , AI

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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