NLU Specialist - Digital Care

SUMMARY:
Our client, a leader in the Telecommunications Industry, has a vacancy for a NLU Specialist - Digital Care based in Cape Town. 12 Month Contract Position. R420 p/h.

POSITION INFO:

Role purpose:

To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 – Digital Customer Care. Embed Machine Learning in the automation, big data and AI practices.

Key accountabilities and decision ownership:

Manage NLU and NLP

• Define strategy and methodology to drive continues improvement in the Natural Language and AI environment
• Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap
• Align initiatives to company strategy to determine priority
• Translate strategy into executable plan to deliver initiatives
• Drive deep analysis and implementation through team of NLU specialists
• Form strategic partnerships with other departments and markets to ensure execution

Embed Machine Learning

• Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.
• Define best practices on creating customer centric experiences using Machine Learning and AI
• Determine gaps between ML projects and Customer Journey outcomes
• Initiate strategic projects to be market leading and execute effectively and within budget
• Liaise and drive knowledge sharing across markets

Core competencies, knowledge and experience:

Experience:

• NLU and NLP
• Data Analytics and Insights
• Leading organisation culture and change
• AI – Deep and Machine Learning
• Complexity Management

Must have technical / professional qualifications:

B.Degree Essential, B.Sc, B.Com / B.Eng

Post graduate degree preferred

5-10 Years working in a Big Data, ML, Chatbot, NLU, NLP environment , AI 

NB! This job is now closed. You can apply for other jobs by uploading your CV.