NLU Specialist - Digital Care

 

Recruiter:

Tower Group

Job Ref:

CPT003865/RC

Date posted:

Wednesday, June 2, 2021

Location:

Capetown, South Africa

Salary:

400 Hourly


SUMMARY:
Our client, a leader in the Telecommunications Industry, has a vacancy for a NLU Specialist - Digital Care based in Cape Town. 12 Month Contract Position. R420 p/h.

POSITION INFO:

Role purpose:

To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 – Digital Customer Care. Embed Machine Learning in the automation, big data and AI practices.

Key accountabilities and decision ownership:

Manage NLU and NLP

  • Define strategy and methodology to drive continues improvement in the Natural Language and AI environment
  • Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap
  • Align initiatives to company strategy to determine priority
  • Translate strategy into executable plan to deliver initiatives
  • Drive deep analysis and implementation through team of NLU specialists
  • Form strategic partnerships with other departments and markets to ensure execution

Embed Machine Learning

  • Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.
  • Define best practices on creating customer centric experiences using Machine Learning and AI
  • Determine gaps between ML projects and Customer Journey outcomes
  • Initiate strategic projects to be market leading and execute effectively and within budget
  • Liaise and drive knowledge sharing across markets

Core competencies, knowledge and experience:

Experience:

  • NLU and NLP
  • Data Analytics and Insights
  • Leading organisation culture and change
  • AI – Deep and Machine Learning
  • Complexity Management

Must have technical / professional qualifications:

B.Degree Essential, B.Sc, B.Com / B.Eng

Post graduate degree preferred

5-10 Years working in a Big Data, ML, Chatbot, NLU, NLP environment , AI 



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Online Retail Specialist
Location: Cape Town
Salary: 40000 Monthly
Now find new jobs best matched to your skills!Job Title: Online Retail specialist - Montague gardens Capetown - Omnichannel Technology DistributionSalary: From R40,000, Negotiable depending on experience.The Opportunity:Joining this leading technology distributor is a smart career move today. You will drive digital retail growth for consumer electronics confidently. Guiding high-volume product pla...
6 days ago


CRM Specialist
Location: Capetown
Salary: Market Related
CRM specialist
6 days ago


Front End Developer (Marketing Team) - CPT
Location: Cape Town
Salary:
7 days ago


DTE Senior Graphic Designer (12 Month Contract)
Location: Cape Town
Salary:
13 days ago


Brand Manager
Location: Capetown
Salary: Market Related
Brand Manager
6 days ago


Junior Front End Developer
Location: Cape Town
Salary:
13 days ago


Quality Assurance Engineer (Automation Focused)
Location: Cape Town
Salary: 300 000 Annually
Build quality into real software that runs a large, complex operation.Own automation, influence delivery, and raise the bar for engineering teams.This is a QA role where your thinking matters as much as your code.
14 days ago


Marketing Manager
Location: Milnerton
Salary: Monthly
Travel & Touring Company specialise in creating exceptional tailor-made African Safaris based in Milnerton, Cape Town is looking for a Marketing Manager.  Responsible for driving qualified lead generation, brand growth, and revenue contribution for through a modern, data-driven marketing strategy. The role focuses on growing demand in key international markets through a mix of digita...
15 days ago


Web Designer / UX–UI Specialist
Location: Capetown
Salary: market related
The purpose of this role is to lead UX/UI design for new and existing websites from discovery to delivery, translating user needs and business goals into effective interfaces.
19 days ago


SEO and Digital Marketing Services Consultant
Location: Stellenbosch
Salary:
We are looking for a results-driven SEO and digital Marketing specialist to help grow the global online presence of our client located in Techno Park, Stellenbosch.  They are a leading technology company in sports performance tracking.This is a flexible opportunity suitable for full-time, half-day, or freelance/contract professionals who are passionate about driving measurable results through...
22 days ago


Create a free job alert for NLU Specialist - Digital Care in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions