NLU Specialist - Digital Care

 

Recruiter:

Tower Group

Job Ref:

CPT003865/RC

Date posted:

Wednesday, June 2, 2021

Location:

Capetown, South Africa

Salary:

400 Hourly


SUMMARY:
Our client, a leader in the Telecommunications Industry, has a vacancy for a NLU Specialist - Digital Care based in Cape Town. 12 Month Contract Position. R420 p/h.

POSITION INFO:

Role purpose:

To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 – Digital Customer Care. Embed Machine Learning in the automation, big data and AI practices.

Key accountabilities and decision ownership:

Manage NLU and NLP

  • Define strategy and methodology to drive continues improvement in the Natural Language and AI environment
  • Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap
  • Align initiatives to company strategy to determine priority
  • Translate strategy into executable plan to deliver initiatives
  • Drive deep analysis and implementation through team of NLU specialists
  • Form strategic partnerships with other departments and markets to ensure execution

Embed Machine Learning

  • Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.
  • Define best practices on creating customer centric experiences using Machine Learning and AI
  • Determine gaps between ML projects and Customer Journey outcomes
  • Initiate strategic projects to be market leading and execute effectively and within budget
  • Liaise and drive knowledge sharing across markets

Core competencies, knowledge and experience:

Experience:

  • NLU and NLP
  • Data Analytics and Insights
  • Leading organisation culture and change
  • AI – Deep and Machine Learning
  • Complexity Management

Must have technical / professional qualifications:

B.Degree Essential, B.Sc, B.Com / B.Eng

Post graduate degree preferred

5-10 Years working in a Big Data, ML, Chatbot, NLU, NLP environment , AI 



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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