SUMMARY:
-
POSITION INFO:
We are looking for a NOC Engineer to join our team and take on a vital role in one of the
core functions of the business. You will be joining a talented and passionate team that
is intrinsically motivated by the fact that we are a fast-growing tech-company that finds
itself in the telecommunications space.
We believe in providing more than just a quality wireless internet solution – we’re
dedicated to building and empowering the communities which we serve, by equipping
them with the accessibility required for their personal and professional development.
Key Responsibilities
Field Teams:
Monitor Field Team groups for escalations and assistance requests, including switch
renaming, device connection issues, and bespoke requests.
PRTG Monitoring:
Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
Utilize PRTG to identify frequent sector issues and add problematic customers for
connection tracking (PING, TRAFFIC, UPTIME).
Update PRTG with missing or incorrect sector details.
Escalations:
Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group,
unless instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues, even if not through APEX,based on direct contact with the client.
APEX Support:
Provide assistance on Apex with complex issues escalated from Senior Engineers
related to network quality, VPN, VoIP, or cloud-related faults raised by customers.
Nodes:
Alert on nodes experiencing low capacity or high client saturation.
Migrate clients to sectors with available capacity and collaborate with mast engineers
to plan and implement new sectors.
Proactively monitor and plan node capacities, ensuring sufficient capacity with the
mast teams.
Requirements
Experience:
3-4 + years in a NOC role and a 1 network qualification.
Experience with Ubiquiti, Cambium or related wireless vendors.
Good understanding on IP networking, basic dynamic routing protocols and ISP
design Networks. (Mikrotik)
Basic understanding of PtMP wireless technologies, 5ghz and 2ghz applications.
Network Topology:
Thorough understanding of the entire network topology, including access and core
networks.
Awareness of the impact of failures across link capacity, upstream, and downstream
nodes.
Escalation Management:
Ability to handle escalations in the absence of the NOC Manager.
Proficiency in managing infrastructure team escalations and responses.
Node Failures:
Quick detection of node failures and ability to provide a detailed explanation of the
impact and cause.
Network Proficiency: In-depth knowledge of standard network practices at the CCNP level of networking.
A successful Network Engineer should possess these skills and competencies to effectively
manage and optimize the network infrastructure at a Tier 3 level.
Why Join Us?
We’re more than just a company - we’re on a mission to bridge the digital
divide and unlock the potential of underserved communities. We’re looking for
passionate individuals who share our vision and are eager to help us achieve it.
If this sounds like the opportunity you’ve been waiting for, apply now to join our team
and make a meaningful impact!
Benefits
The opportunity to grow both in your personal and professional capacity.
Free internet at your home! (If you are in a coverage area) after successfully
passing probation period.
Health insurance and provident fund.
Access to an online wellness platform, providing free and confidential support from
licensed therapists.
