National Customer Service Manager

Recruiter:

Lotus Recruitment

Job Ref:

CPT000280/MdW

Date posted:

Wednesday, March 4, 2026

Location:

Paarl, South Africa

Salary:

Monthly

SUMMARY:
Our client, a well-established and progressive supplier of production equipment and machinery and related consumables, seeks to employ a detailed orientated, assertive and professional Customer Service Manager, with solid experience in managing a national team, specifically with expertise in the FMCG, Distribution, Technical Field Services, Office Automation or Manufacturing sectors

Please note this role is not suited to candidates from call centre, financial services or BPO sector, but focused on candidates who have worked in a technical, distribution, office automation or manufacturing sector.

POSITION INFO:
KEY REQUIREMENTS TO MEET FOR CONSIDERATION:

You will have completed Matric, coupled with a qualification in business administration or related, plus 5+ years experience in managing a team of national customer service representatives.
You will have strong financial and inventory understanding, such as FIFO, stock risks, etc in order to be able to mitigate stock losses, back-order backlog and finance/cost compliance
A solid background in order management, pricing control, technical asset control management and monthly asset leasing and equipment invoicing.
You will be a motivational leader, a go-getter and proactive in ensuring customer satisfaction, staff productivity and service compliance.
Fluency in English is critical.
You must have a valid driver’s licence, own car and a clear criminal and credit record

Please note that should you not be currently resident in the region and area advertised but still wish to apply, the cost of travel for interviews and relocation will be for your expense.

Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Similar jobs you might be interested in:

National Customer Service Manager
Location: Paarl
Salary: Monthly
Our client, a well-established and progressive supplier of production equipment and machinery and related consumables, seeks to employ a detailed orientated, assertive and professional customer service manager, with solid experience in managing a national team, specifically with expertise in the FMCG, Distribution, Technical Field services, Office Automation or Manufacturing sectors Please no...
21 days ago

Head of Commercial & Finance - Imports / Supply Chain / Purchasing / Production
Location: Cape Town
Salary:
Do you have a relevant commercial tertiary qualification and 10 years experience in financial management, International Import supply chain management & procurement and distribution?Your production & manufacturing experience combined with solid finance, negotiations and pricing strategies is the major strength we require for our International client specialising in the imports of tec...
1 day ago

Junior Supply Chain Analyst | Cape Town | Upmarket Tobacco Retailer
Location: Capetown
Salary: Negotiable
We are looking for Junior Supply Chain Analyst to join our team. To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow for the company to grow.
1 day ago

Vacancy Alert Sales-Luxury homeware and Home finishes, Western Cape
Location: Cape Town
Salary:
2 days ago

Workshop Manager - Cape Town
Location: Cape Town
Salary: Market related
To ensure efficient workflows, delivering high-quality service, maximising customer satisfaction.
2 days ago

Branch Manager
Location: Cape Town
Salary: R50 000 Basic Plus benefits
Our client is seeking a results-driven Branch manager to take full ownership of all branch activities. This role is responsible for leading daily operations, driving sales, managing staff, and overseeing customer service, stock, and credit management, ensuring alignment with company goals.
2 days ago

Field Salesperson
Location: Cape Town
Salary: R25 000.00
Our client is currently seeking a results-driven Field Salesperson responsible for engaging customers in person, expanding market presence, and delivering tailored product solutions backed by strong technical knowledge.
2 days ago

Store Manager
Location: Cape Town
Salary:
Introduction:Seeking a dynamic and results-driven Store manager to join a fast-growing and ambitious brand within the wholesale and retail industry. Based in the Cape Town area, this role is primarily field-based (90% store visits and 10% office-based) and requires an energetic individual who thrives in a high-performance environment. This opportunity is ideal for someone eager to build a long-ter...
8 days ago

Service Desk Agent
Location: Cape Town
Salary:
10 days ago

Manager: Operations
Location: Cape Town
Salary:
10 days ago