National HR Manager - Retail

SUMMARY:
National HR Manager - Retail

POSITION INFO:

Human Resources Manager, you will be responsible for managing all aspects of HR and IR, including recruitment, employee relations, performance management, training and development, and HR policies and procedures, disciplinary action and CCMA representation.

Responsibilities:
• Recruit and Onboard new hires
• Conduct performance management and provide feedback
• Ensure compliance with national and local HR regulations by conducting investigations and maintaining records
• Identify and recommend improvements to internal standard operating procedures, including team restructuring and morale building
• Support departments in developing and delivering strategic HR plans that fit with the overall business direction
• Plan, monitor, and appraise HR activities by resolving employee grievances, training managers on how to coach and discipline, and counselling employees and supervisors
• Champion the onboarding process by ensuring that it''''s high-quality and up to date, and provide clarity and connection for employees so their roles serve the overall business vision
• Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures
• Build strong relationships with external suppliers, fostering trust and promoting collaboration
• Handle confidential matters with discretion
• Employment Equity: together with the HR Generalist, drive and coordinate the implementation of the Employment Equity plan and strategy and ensure integration with the HR process, aligned to business strategy and in line with local legislation
• Disputes and Issues Resolution: resolve issues as quickly as possible to minimise business risk, in liaison with legal advisors on individual issues that may set important precedents
• Advising the business on Labour Relations related aspects to new business growth, mergers, and acquisitions to understand and mitigate risk and manage the smooth transition
• Policy Development and Monitoring: In line with emerging best practices and legal changes, external liaison with professional / trade bodies and legal advisors, drafting communications and responses to issues as directed
• Be the first point of contact for line managers and other personnel to provide advice and support on all Labour Relations issues
• Provide advice on ER/IR matters to new business development, supporting business growth agenda in the country
• Support global risk assessment and risk management activities
• Take the lead in all injury on duty claims (full process)
• Manage Health & Safety compliance in all stores
• Assist in the amendment and drafting of internal documents such as policies, employment contracts, agreements, etc in line with our ISO requirements as directed
• Raise managers’ awareness of Labour Relations and consult with the business on all related matters
• Handle and resolve complex Labour Relations issues e.g. policy negotiation, dispute handling, represent the company at the CCMA, coordinate and prepare for disciplinary inquiries
• Full 360 HR function
• HR Administration
• Retention Strategy
• Building a strong company culture
• Training and development

Qualifications and skills
• A bachelor''''s degree or higher in Human Resources.
• At least 5 years of experience in a Human Resources managerial role, preferably in the retail industry.
• Demonstrated experience in employee relations, recruitment, performance management, and staff development.
• Experience in managing HR policies and procedures.
• Excellent communication and problem-solving skills.
• Strong understanding of national laws related to HR
• Attention to detail and ability to work independently.
• Experience working on SAGE300 people would be an advantage

Industry
• Retail

Salary - R40 000pm CTC

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