National Operations Manager

 

Recruiter:

Marshalls World of Sports

Job Ref:

HRJA0250

Date posted:

Thursday, May 12, 2022

Location:

Durban, South Africa

Salary:

Negotiable


JOB SUMMARY:
Provide the leadership, management and vision necessary to ensure that the company has the proper operational controls and the right staff to ensure financial strength for MWOS.

JOB DESCRIPTION:

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key Performance Area

Performance Outputs

Operational

Staff Management

  • Assist with interviewing of Branch Managers and upwards.
  • Ensure that all outlets are visited a minimum of twice a month through audit reports.
  • Ensure that all maintenance issues are addressed and that housekeeping is attended to.
  • Ensure that proper security measures are in place at all outlets.
  • Identify poor performing branches and implement a strategy for improvement.
  • Ensure that external contractors are performing the required service that they are contracted to perform.
  • Ensures that operations within the outlets are running smooth.
  • Monthly monitoring of product performance and figures and reporting to Exco on regional and branch performances.
  • Constantly mange audit reports and oversee that they are actioned accordingly.
  • Liaise with different departments such as Manco, HR, Marketing, Technical, Finance and Admin.
  • Proactive prevention of fraud/losses/theft/armed robbery.
  • Reply to operational matters on email, WhatsApp and phone calls.
  • Daily monitoring of Group performance.
  • Supplier liaison.
  • Employee liaison and enabling a solution orientated mindset with all team members – Proactive approach.
  • Chair weekly Operational Meetings and respond to issues raised. Attend Telebetting meetings and respond to issues when necessary.
  • Web Register bulk approvals monthly.
  • Daily approval of bank payments in conjunction with Finance.
  • Tracking operating hours, staff performance etc. and putting strategies in place to address.
  • Product performance monitoring.

  • Assist with interviewing of Branch Managers and upwards.
  • Ensure that all new staff is trained on fixed odds, National Responsible Gambling training, FICA, TURFSPORT operating systems.
  • Identify staff in collaboration with RM for new Senior Management positions- succession planning feedback.
  • Approve Leave for Regional Managers.
  • Discipline staff when necessary and motivate staff.
  • Develop good teams within the outlets.
  • Ensure that staff is fully equipped to manage the day to day running of the outlet by liaising with RM including workforce planning.
  • Evaluate the performance of RM’s.

Customer + Relationship

  • Ensure that customer service and standards are adequate and of high standard.
  • Attend to all customer complaints and compliments in collaboration with RM’s.
  • Dealing with fleet providers and other suppliers.
  • Ensuring daily operational procedures are being adhered to and addressing if not.
  • Read through and respond to issues coming out of weekly Operations Reports.

Innovation

  • Chair weekly Operations Meetings.
  • New branch planning and rollouts.
  • Updating of staffing models.
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.

Marketing

  • Input into marketing initiatives.
  • Identify group marketing opportunities for MWOS on a national scale.

COMPLIANCE

  • Monitor compliance within the branches of policies and procedures.
  • Inform branches of changes in betting procedures and products.
  • Ensures that all branches operate in line with gambling board policies and procedures.

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

  • Good administration skills.
  • Good IT skills including Turf sport, Microsoft Word, Excel and Outlook.

Generic Competencies:

  • Excellent interpersonal and communication skills Analytical + problem solving skills.
  • An extroverted, friendly and confident profile needed professionalism.
  • Possess an attention to detail and have an ability to accurately count cash.

Minimum Requirements:

  • Matric,
  • 2+ years’ proven experience in an operations management position
  • Proven leadership that can be referenced on all levels of your reporting structures
  • A driver’s licence is essential
  • A Retail Management qualification will be an advantage
  • Hard working, long hours and weekend work is essential in order to deliver the required results

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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