Our client in the retail industry is looking for a National Trainerjohannes and Business Development Manager to join their experienced team.<br>
Duties & Responsibilities
*It is the responsibility of the National Trainer and Business Development Manager to create, implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand including Beauty Consultants, Therapists, Customers, Sales, Marketing, Retailers, and Brand Principals.
*Development and implementation of effective training strategies, including digital, which enhance the Brand''s ability to deliver high-quality product knowledge and excellent customer service.
*Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Therapists and other stakeholders.
*Ensure the development of focused, disciplined, loyal BC''s/Therapists with customer service as a key pillar, and develops a team who maintains a consistently high level of product knowledge.
*Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
*Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth on the counter.
*Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools)
*Organise and execute well-planned customer events and workshops and monitor the effectiveness on an ongoing basis to drive sales.
*Responsible for organizing national conferences as well as international trainer events that the brand may host.
*Manage all inquiries concerning the technical aspects of the products.
*Take responsibility for the Training budget as provided by the Brand Marketing Manager.
*Show the ability to mentor and train digitally and "in-store" by demonstrating and transferring product and sales skills to your team.
*Motivate and inspire brand BC/Therapists/Technicians through leading by example.
*Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and The Prestige Cosmetics Group.
*Together with RDM''s conduct formal assessments of staff''s performance and develop action plans and goals.
*Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
*Ability to produce concise, accessible written material in the form of presentations, feedback reports, training and events calendars, and other international report requirements.
*Derive and set product and brand knowledge tests three times a year to ensure a minimum pass rate of 90%. (fragrance tests minimum of twice a year) Communicate results to the sales team.
*Ability to adjust communication style accordingly to recipient''s needs.
*Monthly monitoring of by door performance, understanding of axis splits in order to identify growth opportunities and manage challenges.
*With the RDM, monitors competitor activity and plans the appropriate response.
*Work closely with RDM on stock issues, staff needs, retail space, and promotional needs required for specific trainer event activities.
*Establish and maintain an effective working relationship with all levels of retail store management.
*Implement, conduct, and monitor effective events throughout each region to drive sales.
*Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
*Actively focus on driving events and promotions to managing seasonal products, new launch lines, promotional stocks, and slow-moving lines.
*Show initiative in analyzing and improving business processes.
*Plan and conduct bi-monthly trade visits with RDM to ensure a clear sales understanding of the brand.
*Team player with a self-motivated attitude that delivers results.
*Provide management with inputs on business performance in terms of customers, competitor activities, product acceptance and target sectors.
*Ability to develop positive working relationships with all stakeholders.
*Ability to ensure deadlines are prioritized and met.
*Ensure compliance to all policies, procedures & values in the business.
*Display a proactive and persistent approach in all aspects of your role.
*Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.
*Presenting and communicating information.
*Writing and Reporting.
*Persuading and Influencing.
*Deciding and initiating action.
*Relating and networking.
*Planning and organising.
*Delivering results and meeting customer expectations.
*Learning and researching.
*Adhering to principles and values.
*Matric plus ETDP.
* Training-related qualification or similar qualification.
*2 to 3 Years of training and material development-related experience (Facilitator and Assessor).
*Strong formal knowledge on professional channel retail products, training, learning and development.
*Retail experience in the professional channel (spas and salons) and specifically related to nails is essential; must have experience as a nail technician.
*Valid driver''s license and own car - willing to travel nationally and internationally.
*Strong verbal, written, and presentation communication skills.
*Excellent interpersonal and relationship-building skills.
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