Duties & Responsibilities
- Application Maintenance and Support or Development
- L2 Incident, Major Incidents, Represent team in war room/triage calls
- L3 Problem Management, analysis, and code fix
- Problem/Change/Release & deployment coordinator
- Being responsive to clients whilst following the principles and procedures of the quality management system
- Build strong working relationships with onshore/offshore team, customer and users.
- Good awareness of the customer’s business and in-depth knowledge of the customer’s environment and processes.
- Ensure following of processes and best practices
