Network Engineer

SUMMARY:
A leading provider of customer experience outsourcing solutions is looking for a Network Engineer to join their team. The role will involve contributing to ongoing design, deployment, and management of all network elements.

POSITION INFO:
Duties will include but not be limited to:

• Network Configuration and Optimization:
  • Planning, deployment and configuration of a range of layer 2 and 3 network elements like routers, switches, firewalls and VPNs
  • Configuring of network devices, such as routers, switches, firewalls, and access points
  • Responsible for all physical (network) infrastructure such as Data Cabling, Comms rooms including power to those devices
  • Perform in-life management of network elements including hardware and software upgrades, security configuration and patching, and technology refresh
• Troubleshooting and Issue Resolution:
  • Collaboration with 3rd party and vendor technical support where necessary
  • Analyze and identify root causes of network anomalies and implement solutions to minimize downtime
• Network Monitoring and Performance Optimization:
  • Utilize network monitoring tools to proactively monitor network performance
  • Identify and address performance bottlenecks and security incidents in real time to maintain a robust network
• Network Security Implementation:
  • Implementation of network security measures, including firewall rule management, intrusion detection, and prevention systems
  • Assist in enforcing security protocols to safeguard data integrity and confidentiality
  • Participate in network security practices, ensuring the integrity and confidentiality of data
• Governance, Documentation and Reporting:
  • Maintain detailed and organized network documentation
  • Create and update network diagrams, record configurations, and develop procedural guidelines to ensure network transparency and consistency
• End-User Support:
  • Provide technical support to end-users, addressing connectivity issues and ensuring a seamless network experience
  • Be a go-to resource for the IT team, helping them make the most of network resources

• Matric
• Degree or Diploma in IT / Network Engineering
• Native level / fluency in English or at least C1 both verbal and written
• Minimum 3 – 5 years network experience in a BPO / call centre with a multivendor environment
• Minimum of Cisco CCNA or equivalent certification or experience working on Cisco equipment (advantageous)
• Extensive knowledge of implementing and managing Palo Alto firewalls (advantageous)
• Working knowledge with Cisco Meraki routers, switches and access points
• Detailed knowledge of IPv4 and IPv6, Routing protocols, client and Site-to-Site VPN, MPLS networks, DHCP, DNS, VLAN and VRF
• Strong experience with network security principles and approaches to best practice in a PCI-DSS and ISO 27001 environment
• Ability to resolve complex problems requiring innovative solutions and out-of-the-box thinking
• Ability to operate in a 24/7 environment and willing to work in flexible shift patterns
• Drivers license and access to own vehicle

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