Network Engineer (Tier 2)

SUMMARY:
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POSITION INFO:

Tier 2 Network Engineer with a background in managed services, skilled in integrating and problem-solving in Windows Server, Microsoft 365, Cisco Internetworking, VPNs, and firewalls.

Please note this is not a hybrid working role. International working hours: 9.30am - 6.30pm Monday to Friday

Qualifications and Minimum Requirements:

• 5 years of network experience, 2 in a tier 2/ level 2 capacity
• CCNA / CCDA / CCNP (CISCO Certified)
• MCITP / MCP Certified
• Microsoft 365 Technologies (Modern Workplace)
• Microsoft Azure (Storage and Compute) Distinct advantageous
• Firewall management and implementation (Fortinet NSE 3 Network Security Associate)
• Experience with Hyper-V / VMware
• VPNs (IPsec/SSL), VLANs, routing, switching, firewall policies
• VOIP/SIP knowledge (PBX setups, cloud-hosted systems)
• Drivers license and own transport

Key Performance Areas: 

• Support complex environments across networking, servers, and cloud
• Install, configure and troubleshoot Exchange (on-prem & hybrid)
• Manage and monitor firewall rules, VPNs, routing, and switching
• Deploy and maintain Windows Servers, Active Directory, and backup systems
• Assist with virtualisation and high-availability infrastructure
• Work with VOIP/PBX systems (on-prem and cloud-hosted)
• Provide client-facing support and execute projects end-to-end
• Document all tasks and resolutions in service tickets
• Escalate critical risks and manage client expectations effectively
• Contribute to continual upskilling and knowledge sharing within the team