Network Monitoring Operator

 

Recruiter:

Data Centrix

Job Ref:

JHB005971/Lerat

Date posted:

Wednesday, October 12, 2022

Location:

Johannesburg, South Africa


JOB SUMMARY:
Our client in Randburg is looking for Network Monitoring Operator to monitor critical IT Systems and ensure that systems are always operational and provide 1st line user support to users afterhours.  Must be willing to work shifts.

JOB DESCRIPTION:

Requirements:
  • Matric & Relevant IT qualification
  • ITIL V4 Foundation (required)
  • Incident Management certified (Required)
  • N (Requited) & A (Advantage)
  • 3 Years’ Experience in IT and customer service desk-related work environment
  • Must have own car because it’s a Shift environment

Overall responsibilities:
  • Ensure compliance of calls logged against the call logging process
  • Interact with Infrastructure (2nd line support) on system\network outages
  • Reporting and escalation of incidents as per agreed procedures and processes
  • Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
  • Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
  • Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire.
  • Interact with Facilities on aircon condenser and electricity outages
  • 3rd party vendor fault logging
  • Communicate outages to affected staff as necessary
  • Communicate Maintenance on various systems to business/system owners and exco members
  • 1st line End User support after hours and weekends
  • 1st line Infrastructure support on components, servers and services
  • Maintenance on monitoring system
  • Escalate incidents to the necessary resources for resolution
  • Consistent feedback and follow-ups on outstanding incidents logged till resolution
  • Adherence to SLA for internal/external customers
  • Daily physical checks of all the equipment in the server room

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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