Network Monitoring Operator

 

Recruiter:

Data Centrix

Job Ref:

JHB005971/Lerat

Date posted:

Wednesday, October 12, 2022

Location:

Johannesburg, South Africa


JOB SUMMARY:
Our client in Randburg is looking for Network Monitoring Operator to monitor critical IT Systems and ensure that systems are always operational and provide 1st line user support to users afterhours.  Must be willing to work shifts.

JOB DESCRIPTION:

Requirements:
  • Matric & Relevant IT qualification
  • ITIL V4 Foundation (required)
  • Incident Management certified (Required)
  • N (Requited) & A (Advantage)
  • 3 Years’ Experience in IT and customer service desk-related work environment
  • Must have own car because it’s a Shift environment

Overall responsibilities:
  • Ensure compliance of calls logged against the call logging process
  • Interact with Infrastructure (2nd line support) on system\network outages
  • Reporting and escalation of incidents as per agreed procedures and processes
  • Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
  • Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
  • Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire.
  • Interact with Facilities on aircon condenser and electricity outages
  • 3rd party vendor fault logging
  • Communicate outages to affected staff as necessary
  • Communicate Maintenance on various systems to business/system owners and exco members
  • 1st line End User support after hours and weekends
  • 1st line Infrastructure support on components, servers and services
  • Maintenance on monitoring system
  • Escalate incidents to the necessary resources for resolution
  • Consistent feedback and follow-ups on outstanding incidents logged till resolution
  • Adherence to SLA for internal/external customers
  • Daily physical checks of all the equipment in the server room

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Senior Cloud engineer
Location: Johannesburg
Salary:
58 days ago


Automotive Marketing Assistant / Coordinator - OEM Level - Gauteng, Bryanston
Location: Bryanston
Salary:
Reports to: Marketing ManagerRemuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-term journey, contribute to shap...
Today


IT Infrastructure Specialist
Location: Pretoria
Salary:
Today


O&M BUSINESS DEVELOPER
Location: Johannesburg
Salary: 30 000 Monthly
A Renewable Energy Company situated in Rosebank/Johannesburg that specialises in developing, owning, and managing renewable energy assets.We are looking for a pure hunter to grow our solar O&M (Operations and Maintenance) portfolio. Your job is to open doors, start the right conversations, and close O&M contracts.You will be the first person in the room. That means you must understand how ...
Today


Information Security Manager
Location: Johannesburg
Salary: Market Related Monthly
Job Description:The Information Security Manager will lead our client’s cybersecurity strategy, governance, and operations across a hybrid cloud infrastructure. This includes managing Microsoft security capabilities, integrating firewall technologies, overseeing the Cyber Security Operations Center (SOC), and ensuring compliance with regulatory and industry standards. The role also includes ...
Today


IT Security Architect (Contract)
Location: Pretoria
Salary: 750000
The purpose of this role is to design, implement, and maintain the organisation’s enterprise security architecture to protect information assets, systems, and data across all technology platforms. The role ensures that security strategies and initiatives are aligned with business objectives, regulatory compliance requirements, and enterprise architecture standards. This role is a 24 Mon...
1 day ago


Information Security Manager
Location: Johannesburg
Salary: Annually
The Information Security Manager will lead our client’s cybersecurity strategy, governance, and operations across a hybrid cloud infrastructure. This includes managing Microsoft security capabilities, integrating firewall technologies, overseeing the Cyber Security Operations Center (SOC), and ensuring compliance with regulatory and industry standards. The role also includes managing BYOD ri...
1 day ago


Technical Specialist
Location: Johannesburg
Salary:
1 day ago


Senior Accountant
Location: Johannesburg
Salary: 720000 Annually
A well-established organization, operating within the travel and tourism sector, is seeking a hands-on Senior Accountant to join its finance team. This role is suited to a strong operational Accountant who enjoys being close to the business, supporting day-to-day financial activities, and partnering with operational teams to drive accuracy, control, and efficiency.
2 days ago


Level 2 / Level 3 Support Engineer (Firewall & Security Focus)
Location: Centurion
Salary: 35000 Monthly
Position: Level 2 / Level 3 Support Engineer – Firewall & SecurityLocation: Centurion Industry: Data, Analytics & IT Solutions About the CompanyOur client is a specialist technology solutions provider focusing on data, security and infrastructure services for enterprise clients. They operate in a fast-paced, innovative environment with strong growth opportunities. Role Over...
2 days ago


Create a free job alert for Network Monitoring Operator in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions