Network Support Services

SUMMARY:
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POSITION INFO:

The WAN, LAN and WiFi Infrastructure Support Services encompass comprehensive management, monitoring, troubleshooting, and maintenance of network infrastructure to ensure seamless connectivity, performance, and security across all organizational locations.

Requirements:

• Completed N+
• Additional tertiary qualifications in IT would be advantageous
• Minimum 5 years working experience, specifically with network support
• Experience with long range wireless networks and infrastructure

Responsibilities include:

• Installation and configuration of wireless LAN infrastructure, including access points, controllers, and network segmentation for secure wireless access
• Use of network management tools to track traffic patterns, device health, and bandwidth utilization.
• Regular updates of firmware, configuration backups, and patch management to maintain the stability, security, and performance of networking devices.
• Analysis of wireless network performance, including signal strength, coverage area, and connection speed.
• Management of network incidents, including network outages, degraded performance, and slow WiFi connectivity, ensuring timely resolution based on Service Level Agreements (SLAs).
• Configuration and maintenance of firewalls, intrusion detection/prevention systems (IDS/IPS), and network access control (NAC) to protect against internal and external threats.
• Upgrading or expanding WAN links, adding access points, and enhancing LAN infrastructure to support increased traffic or new applications (e.g., VoIP, video conferencing).
• Regular tuning of wireless channels, bandwidth allocation, and radio frequency (RF) management to improve overall WiFi performance.