SUMMARY:
As a Network Technician, you will be responsible for supporting the organisation’s communications and infrastructure services. You will install, configure, monitor, and support client networks - spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards.
POSITION INFO:
Key Responsibilities
· Install, configure, and maintain network hardware: routers, switches, firewalls, access points.
· Provide onsite and remote support for ISP services: Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
· Implement and support voice systems: SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
· Enforce security through firewall setup and coordination with managed cybersecurity tools.
· Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
· Monitor and resolve network issues using NOC and monitoring tools.
· Perform preventative maintenance, firmware upgrades, and patching.
· Provide customer support, configuration documentation, and escalate incidents per SLA.
· Assist with the design and implementation of network infrastructure projects.
· Travel to client sites to support physical installations and troubleshooting.
Requirements
· 3+ years in network support or field engineering roles.
· Strong technical knowledge of:
- Cisco/Aruba/HPE switches & routers
- Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne)
- MPLS, SD-WAN, VPNs
- Wi-Fi access point deployment and configuration
- SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony).
· Familiarity with cloud networking (Azure/VPN, AWS VPC).
· Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.
· Strong troubleshooting, problem-resolution, and customer communication skills.
· Valid driver’s license for client-site deployments.
Preferred Qualifications
· Certifications: CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos/Trend Micro/SentinelOne.
· Experience with managed services for mid-sized to large clients.
· Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).
