Night Auditor | La Residence

SUMMARY:
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POSITION INFO:

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". 

MAIN DUTIES & RESPONSIBILITIES

• Adherence to company policies and procedures
• Welcoming all Guest upon arrival
• Dealing with Guest queries and arrange assistance as necessary
• Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
• Work hand in hand with the Front Desk team and other departments
• To assist guests with information they need about the services at the hotel and surrounds
• To ensure that every guest leaving the hotel with the best guest service experience
• To assist with escorting departing guests to the door and engaging with them about their stay
• Must be able to build relationships with all Guest
• To build and maintain strong culture in Front Office
• Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement
• Ability to work accurately under pressure
• Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
• Audit FOH cash up and corresponding account allocations
• Audit hotel transactions and corresponding account allocations
• Run End of Day Function on Opera
• Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
• Manages Hotel on absence of Department Heads
• Manages night security and facilitate any irregularities
• Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
• Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
• Update and share Guest Feedback to executive and management team
• Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately

REQUIREMENTS & QUALIFICATIONS

• Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment.
• Demonstrated excellent English written and verbal communication skills.
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
• Strong organizational skills and ability to multitask.
• Ability to work long hours, day and night, including weekends and holidays.
• International experience in a similar environment and travelling experience will be advantageous.
• Driver's license essential, own transport a plus.
• Knowledge of Franschhoek and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.