Night Auditor

SUMMARY:
Luxury Wine Estate & Spa in Stellenbosch is looking for a professional and detail-oriented Night Auditor to join their team.

The successful candidate will manage overnight guest requests, maintain smooth Front Desk operations and complete daily financial reconciliations, ensuring excellent guest service and accurate handovers.

POSITION INFO:
Duties: Guest Service & Overnight Operations: Check in late arrivals and assist with early departures. Answer telephone calls and respond promptly to guest enquiries and requests. Prepare wake-up call lists, weather cards and arrival cards for the following day. Coordinate breakfast packs according to guests' requested departure times. Move no-show bookings to the following day for the Reservations team to address. Report maintenance issues and communicate outstanding concerns to the relevant departments. Ensure designated spa facilities, gym equipment and air-conditioning units are switched off as required. Account for all lodge keys held at the Front Desk. Ensure radios and credit card machines are charging. Prepare tea-light candles and burners according to service procedures. Maintain a tidy, organised reception desk with sufficient stationery for the next shift. Respond appropriately to emergencies, including medical incidents, fire and theft. Night Audit & Financial Administration: Verify that all charges have been posted and supporting dockets are present, reporting missing documentation to Front Office Management and Guest Relations. Check void forms and ensure supporting paperwork is complete. Verify room rates and report discrepancies to Front Office Management and the Shift Leader. Close the cashier and cash register and complete closure reports. Run end-of-day reports, including the Z-report. Balance outlet prelists and closed bills. Prepare and send the handover email and conduct complete handovers with the relevant shifts. Log off Protel at the end of the shift. Requirements: A hospitality diploma or certificate. At least 2-3 years' experience in a similar role within hospitality. Strong administration, planning and organisational skills. Proficiency in English and excellent interpersonal and communication skills. A strong customer service focus and exceptional attention to detail. Ability to remain calm and work effectively under pressure. High standards of honesty, integrity and ethical conduct. Reliable, adaptable, flexible and self-disciplined. An alert, proactive approach to resolving challenges. Ability to communicate and work respectfully with people from different cultures and religions. Willingness to work night shifts, weekends and public holidays.