Non-Motor Claims Specialist

SUMMARY:
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POSITION INFO:

Minimum Requirements:

• Matric Certificate (essential)
• Regulatory Exam (RE) (highly advantageous)
• Higher Certificate in Short Term Insurance (NQF 5) or Full Qualification NQF 4 (highly advantageous)
• Compliant with FAIS Fit and Proper requirements, with a track record of working independently
• Computer literate: MS Word, Excel, and Outlook
• Experience with the TIAL Operating System (System A) (highly advantageous)
• Experience in non-motor claims (preferred, not essential)
• Minimum 2 years’ relevant work experience with a strong customer service focus
• Work experience with a licensed insurer (highly advantageous)
• Experience working with Brokers (pre-requisite)

Key Competencies:

• Effective time management—ability to thrive in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong networking skills—able to collaborate with internal and external partners
• Confident decision-maker with minimal supervision
• Conflict management skills and the ability to handle difficult conversations
• Assertiveness, a solutions-oriented mindset, and persistence
• High energy, positive outlook, and drive
• Focused, self-disciplined, and deadline-driven

Key Responsibilities:

• Handle non-motor claims efficiently from assessment to settlement
• Maintain high levels of customer service and manage client relationships
• Collaborate with brokers, service providers, and internal teams
• Manage claims independently in compliance with relevant regulations and company standards