Nursing Services Manager

SUMMARY:
Well known private hospital group requires a Nursing Services Manager.

POSITION INFO:
Team leadership and management skills
Excellent stakeholder management skills with high levels of interpersonal agility
Well-developed communication skills
Strong planning, organisational and follow-through skills
Resourceful problem solver
Strong analytical and connective thinker
Must be able to manage stress and pressure and build team morale and resilience

Technical Pre-requisite
Holistic view of healthcare management and how a hospital is run
Broad knowledge of all nursing specialisations
Sound knowledge of applicable regulatory requirements
Sound business and financial acumen
Project management knowledge encompassing knowledge of hospital buildings, structure and equipment
Broad knowledge of medical schemes and rules (including patient services)
Basic Marketing and business development skills
Sound understanding of company's vision, values, mission and culture
Expressed and implied ethical responsibilities
Sound understanding of the group structure and business flows
Relevant processes, procedures, policies, systems and workflow requirements
Understanding of the hospital’s revenue, cost, capital and balance sheet drivers
Monthly Head Office reporting requirements
Strong internal and external network including key stakeholders and areas of deep expertise across the group
Relevant risk and compliance knowledge (commercial risk and patient and clinical risk)
Business strategy and priorities
Doctor expectations and satisfaction levels
Patient profiles and expectations
Industry norms and best practice in all areas relevant to the role
Changes in the medical scheme environment / funder landscape
Changes to procurement policies
Evolution in company structure, strategy, vision and business model
Internal changes / movements / restructures
Evolving technology and system changes
Reporting requirements
Regulatory changes

Compliance Requirements
Internal standards, policies and procedures
Legislative requirements
Regulatory requirements (e.g. OHS Act and SANC and DOH regulations)

Relevant degree / diploma in Nursing Science (essential)
Management / business qualification (advantageous)
Must have a current registration with SANC
5+ years’ nursing management experience
5+ years’ nursing management experience with exposure to private healthcare
Availability and quality of skilled staff, particularly specialist skills
Access to financial resources and information
High staff turnover / retention issues
Best Practice (SST 3)

Hospital Manager (direct manager) with a dotted line into Group Nursing Manager
Unit Managers, Night Supervisor / Manager, Clinical Facilitators, Infection Prevention Specialist / Co-ordinator and Deputy Nursing Services Managers (where applicable)
Hospital MANCO team and peers across the group
Patients, doctors, multi-disciplinary support services, regulators (e.g. SANC and DOH), nursing agencies and the community that the hospital serves
Actively build and nurture professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, consult, influence, negotiate and present at all levels
Contribute to the monthly hospital MANCO and Group Operations meetings
Work closely with doctors to build their confidence and trust
Work closely with patients to manage issues relating to optimal patient care and experience
Build relationships with the broader community that the hospital serves, e.g. through participation in Health Awareness days, CSI and outreach activities
Build good relationships with unions
Build relationships with peers at other hospitals to identify and share best practice
Participate in relevant internal and external forums / committees as required
Work with hospital Manco, Group Finance and Group Nursing Services Manager to set an operational and capital budget aligned to strategic objectives
Drive achievement of monthly financial targets (e.g. nursing costs as % of TO excluding pharmacy revenue, plus absenteeism targets)
Take responsibility for stock management
Work closely with Hospital Manager, Financial Manager and Group Nursing Services Manager to analyse and understand monthly financial performance and to report on and address variances
Act as custodian for compliance with the internal control environment
Identify and follow-through on opportunities to drive cost efficiencies without compromising quality of hospital service delivery, e.g. Acuity Skills Mix Template
Provide input into and oversee the implementation of efficiency-related group initiatives and monitor achievement thereof
Continually monitor clinical and quality outcomes to be able to identify, manage and mitigate clinical and quality risks in line with scorecard targets
Manage negative clinical incidents to reduce litigation and patient dissatisfaction
Drive alignment to the Clinical Governance Framework and structures
Drive compliance to the OHS Act
Drive quality improvement programmes within the hospital to improve clinical and quality outcomes
Participate in / lead hospital and group projects as required
Provide guidance to Manco on the various risks associated with nursing (e.g. reputational risk, financial risk, operational risk, clinical risk, political risk, regulatory risk, environmental risks, etc)
Use influence with doctors and hospital Manco to assist in managing cost efficiencies as patient advocates
Implement risk management, governance and compliance policies and activities, including internal and external audits
Drive ongoing compliance to SANC and DOH regulations
Facilitate ongoing debate on current and anticipated risks
Monitor key risks and regularly review risk assessments
Provide guidance on risk mitigation
Set the pace and tone for Nursing Services at the hospital and ensure everyone is focused on the right priorities
Lead by example in driving company values and vision
Work closely with HR to ensure optimal employee engagement and a harmonious work environment
Take full responsibility for performance management of all direct reports, focusing on all aspects of sound people management: recruitment, training and development, performance management, remuneration and rewards, career path and succession planning, transformation and on-the-job coaching and mentoring
Establish and address competency gaps
Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display initiative within agreed mandates
Monitoring and manage staff performance against agreed objectives and work with them to grow their skills and confidence where needed
Act at all times in ways that are consistent with brand and values
Engage in appropriate training interventions to promote own professional development
Handle stress in ways that do not negatively impact others
Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
Continually share, debate and communicate learnings
Flag and debate issues constructively
Work collaboratively with others to achieve shared goals