OPERATIONS SUPERVISOR - INDUSTRIAL ENGINEER (Must come out of Retail Industry) (AA/EE) - CAPE TOWN

SUMMARY:
Qualifications & Experience: • Degree/Diploma in Logistics / Operations Management / Supply Chain Management • Preferably an Industrial Engineer • At least 3 years of Supervisory Experience • Must be proficient in Excel (i.e., can manipulate and summarize large datasets)

POSITION INFO:

Key responsibilities will include:

• The Order Fulfilment Team Lead will manage a team (upwards of 8 people) to coordinate the last mile leg of the deliveries to ensure that customers receive their orders on time and in full.
• The Team lead will be expected to produce and analyse daily and weekly performance (periodic review of team’s KPIs) in order to analyse the network’s and his/her team’s performance - driving and sustaining world class operations as well as continuous improvement.
• The individual in this role will be expected to manage operational exceptions (anything that prevents deliveries from happening) and will thus be involved in emergency and urgent work requests.
• The Team Lead should be able to manage escalations from - and refer operational issues to ALL relevant stakeholders in a timeous and effective manner in order to resolve it efficiently and effectively.
• Ensure continuous improvement through constantly reviewing current processes – ensuring that it is optimized.
• Ensure continuous improvement through recommending changes based on analyses and compliance management (this will assist to manage customer expectations)
• Run and co-ordinate meetings to review daily feedback and manage daily progress and/or failures.
• Understand the business systems and requirements and processes relevant to Order Fulfilment.
• Form part of and run continuous improvement projects
• Monitor and manage team compliance
• Understand how the supply chain works and its stakeholders – which can include visiting of sites (branches, Distribution Centres etc.)
• If required to do so, assist with Return’s function and/or assist with managing of 3PLs (3^rd party logistics)
• Data Mining and analysis as well as Quality Control of data and exception mining
• Report generation when required

Should you meet the requirements for this position, please REPLY with your DETAILED CV (pref. in MS Word format) AND YOUR CURRENT CTC SALARY PER MONTH to --------Please upload your CV here-------->

Please note that we experience high volumes of candidates responding to our advertised vacancies. This makes it impossible for us to reply to each applicant individually. Should you not hear from us within two weeks upon applying, please consider your application unsuccessful

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