Odin Education Technical Support Officer

SUMMARY:
Maintaining schedules and prioritization of Development work to be completed, etc.

POSITION INFO:

Basic Requirements:

• Formal Tertiary education: Grade 12
• Technical, IT or Engineering degree (advantageous)
• Experience:
  • Education, Community Engagement, Communications
  • MS Office
• Languages:
  • English – Read, write and speak (required)
  • Afrikaans – Read, write and speak (optional)
• Drivers Licence: Code 8 (required)

Job Objectives:

• We’re looking for a results-driven Technical Support officer with excellent computer and development skills to be the key interface between the Development team in India and the local project team to ensure efficient maintenance, upgrade and roll out of Omang device features
• Maintaining schedules and prioritisation of Development work to be completed
• Testing of features prior to release to ensure zero user disruption
• Identifying bugs and challenges with current software features and design and suggesting improvements
• Ensure Users get any technical assistance that they need
• Ensuring all technical processes within the production & deployment processes run smoothly

Main Tasks and Responsibilities:

• Establish, develop and maintain positive relationships with the Cubet Development team in India
• Maintain schedules and prioritisation of Development work to be completed
• Liaise with Cubet to ensure all planned feature enhancement work is on track and all maintenance work happens on schedule
• Identify bugs and challenges with current software features and design and suggest improvements
• Focus on user experience for continuous improvement
• Perform user testing prior to release of any upgrades/features and provide feedback to Cubet
• Assist with development and testing on Omang 3&4
• Attend to all technical queries from users and the Odin Ed Team
• Identify, assist and report on technical challenges limiting engagement
• Identify and solve connectivity challenges limiting engagement, including travel to user locations to test and trouble shoot
• Assist with the technical processes linked to production and customisation of devices where necessary
• Liaise with mobile network service provider for SIM locking of all devices to be deployed
• Establish and Maintain data integrity of the back-end
• Develop automated and interactive dashboards for schools and sponsors
• Training of team members on any back-end or front end software queries/requirements
• Overlap with Deployment Officer and Engagement Officer to ensure users receive the correct training, communication & knowledge of the Omang device to optimise their engagement
• Achieve and maintain agreed upon technical enhancement and support targets within schedule
• Supply management with reports as required
• Continuously improve through feedback

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998

Jendamark Automation reserves the right not to make an appointment. Applications will not qualify the applicant to an interview or appointment, as only short listed candidates will be contacted for interviews. Please kindly consider your application unsuccessful if not contacted two weeks after submission/closing date.

NB! This job is now closed. You can apply for other jobs by uploading your CV.