Office Furniture Sales Person

SUMMARY:
OFFICE FURNITURE SALES PERSON

The Furniture Sales Person role is key in providing exceptional customer service and driving sales growth. You will assist customers in selecting the perfect furniture for their homes, ensuring a great shopping experience, and meeting sales targets. This role requires strong product knowledge and exceptional interpersonal skills.

POSITION INFO:
MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Quickbooks knowledge is an advantage
• Microsoft Office proficient
• Previous retail sales experience, preferably in furniture or home decor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proven track record of achieving sales targets and providing excellent customer service.
• Basic math skills for processing sales transactions.
• Flexible schedule, including availability to work weekends and holidays.

• Sales techniques
• Customer service
• Product knowledge
• Communication
• Interpersonal skills
• Problem-solving
• Inventory management
• Point of Sale (POS) systems
• Time management
• Negotiation

• Direct Sale of office Furniture :
• Reply to all Quotes (emails, websites, calls & WhatsApp)
• Answering phone calls
• Reception of clients with a welcoming smile
• Obtain a Brief of customer requirements - Space Planning
• Offer cost effective / alternate solutions
• Monitor product line gross margin / mark-up
• Generate Quote, Follow-up on receipt of quote, Acceptance of signed quote
• Complete Customer Detail Form
• Verify Performa Invoice
• Complete customer details
• Generate Pick List, Check & sign Pick List

• Handle Takealot orders & Takealot Portal queries and returns:
• Manage Takealot Portal
• Process orders & returns
• Prepare Orders (Check component completeness)
• Packaging & labelling boxes
• Packaging materials

• Processing of Bills:
• Correct complete Product details description per line item, correct stock code with category, correct pricing, correct unit pricing with discounts
• Request a quote / sales order from supplier
• PO to correspond with Customer Proforma
• Confirm estimated delivery date, arrange & schedule delivery date with client, call client to advise of scheduled delivery, obtain a Brief & Post Delivery Form from installation team
• Receive stock, confirm product as per QB PO & Supplier Quote
• Sign & date Supplier Invoice
• Follow-up with client - 7 days post delivery
• Encourage client on submitting a Google Review or Rate our Service

• Daily Admin & Office Duties:
• Generate quotes, follow-up quotes, amend quotes & finalize and confirm quote
• Generate Quick Books Invoice
• Generate Credit to Client
• Trip Sheet
• Warehouse, Showroom & Office stock take
• Cleaning Showroom upstairs & downstairs
• Final check as per invoice (quantity)
• General security duties