Onsite Customer Support IT Technician

Recruiter:

Time Personnel

Job Ref:

CPT002588/Del

Date posted:

Tuesday, February 7, 2023

Location:

Century City, South Africa

SUMMARY:
Are you looking for a new opportunity to work in Century City as an IT Technician on site to assist approximately 50 staff with the resolution of all support tickets? Do you have the relevant qualification – Comp TIA A+, Network+ and experience in the industry.

Our Client requires your Matric, confident communication skills in English and Afrikaans being able to assist staff. This position is all about being able to communicate well and communicate about the IT issues on the same level as the staff.

POSITION INFO:
REQUIREMENTS

Matric, relevant qualifications advantageous
Adherence to corporate standards of professionalism
Have a good grasp of the English language.
Qualifications and Education Requirements

-CompTIA A+
-Network+
-3-5 years of experience in the industry

ITIL Foundation certifications

-Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint

Desirable Qualifications

-MD-100 - Windows
-MD-101 - Managing Modern Desktops
-MS-300 - Deploying MS365 Teamwork
-MS-500 - MS365 Security Admin
-MS-100 - MS365 Identity and Services
-MS-101 - MS365 Mobility and Security

DUTIES

Technical Support:

-Providing on-site technical support to the designated customer, including creation, assignment, resolution, and closure of support tickets

Areas of Support:

-Windows Desktop Support
-Basic Microsoft Server Support
-Basic Network Support
-Basic PBX Solution Support
-Microsoft 365 Management
-Data Management

Documentation:

-Maintaining all ICT-related information in a documented format

Processes:

-Monitoring current ICT processes to ensure their relevance and up-to-date status
-Assessing customer environments to identify opportunities for improvement

Customer Interaction:

-Direct engagement with the designated customer to address their queries and concerns

Salary: R 16,000 dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

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