Onsite Engineer

We are recruiting a Onsite Engineer to join our team on a permanent contract in Johannesburg, Gauteng.

Job Purpose:

Escalations and feedback daily to Onsite Team leader. Liaise with remote support, field services and back-office team to assist with resolution of issues.

 

Qualifications Required:

• Grade 12
• ITIL Foundation

Preferred Qualifications:

• COMPTIA A+, NETWORK +
• MCSE, Microsoft 365 Administration
• HP/Dell Hardware qualifications.
• Apple Certification â?? Mac and IOS.

Experience Required:

• Supporting enterprise IT environments from a user workspace/desktop perspective.
• Remote and telephony support
• Soft Skills

Duties/Responsibilities:

• Escalations and feedback daily to Onsite Team leader.
• Liaise with remote support, field services and back-office team to assist with resolution of issues.
• Liaise with 3rd party vendors as required.
• Direct, telephonic, and remote support of user desktop environment.
• Install, troubleshoot, and configure computer hardware, operating systems, and applications. 
• 1st line support for Android and Apple tablets/phones.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Support users with Teams, Zoom and other collaboration technologies. 
• Liaise with dispatch and vendors around delivery of equipment to and from Broll branches.
• Work as part of a team to innovate and improve services.

 

AD HOC  

• Projects that require onsite team to assist/implement.

   

Work Environment:

• Office environment. 

Physical Demands:

• Moving of equipment from time to time. 
• Working on laptop/desktop hardware.

Travel:

• Travel will not be required.