Onsite Engineer

 

Recruiter:

IOCO

Job Ref:

iOCO01751

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

We are recruiting a Onsite Engineer to join our team on a permanent contract in Johannesburg, Gauteng.

Job Purpose:

Escalations and feedback daily to Onsite Team leader. Liaise with remote support, field services and back-office team to assist with resolut...

JOB DESCRIPTION:

The Role:

We are recruiting a Onsite Engineer to join our team on a permanent contract in Johannesburg, Gauteng.

Job Purpose:

Escalations and feedback daily to Onsite Team leader. Liaise with remote support, field services and back-office team to assist with resolution of issues.

 

Skills and Experience:

Qualifications Required:

  • Grade 12
  • ITIL Foundation

Preferred Qualifications:

  • COMPTIA A+, NETWORK +
  • MCSE, Microsoft 365 Administration
  • HP/Dell Hardware qualifications.
  • Apple Certification â?? Mac and IOS.

Experience Required:

  • Supporting enterprise IT environments from a user workspace/desktop perspective.
  • Remote and telephony support
  • Soft Skills
Key Accountabilities:

Duties/Responsibilities:

  • Escalations and feedback daily to Onsite Team leader.
  • Liaise with remote support, field services and back-office team to assist with resolution of issues.
  • Liaise with 3rd party vendors as required.
  • Direct, telephonic, and remote support of user desktop environment.
  • Install, troubleshoot, and configure computer hardware, operating systems, and applications. 
  • 1st line support for Android and Apple tablets/phones.
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults.
  • Support users with Teams, Zoom and other collaboration technologies. 
  • Liaise with dispatch and vendors around delivery of equipment to and from Broll branches.
  • Work as part of a team to innovate and improve services.

 

AD HOC  

  • Projects that require onsite team to assist/implement.

     

Other:

Work Environment:

  • Office environment. 

Physical Demands:

  • Moving of equipment from time to time. 
  • Working on laptop/desktop hardware.

Travel:

  • Travel will not be required.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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