Mee..."> Job: Onsite Engineer- Pietermaritzburg in Pietermaritzburg - ref: 710526

Onsite Engineer- Pietermaritzburg

Recruiter:

IOCO

Job Ref:

iOCO00589

Date posted:

Wednesday, January 6, 2021

Location:

Pietermaritzburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Essential functions:

Meet SLA Requirements.
Remote or Telephonic Resolution.
Productive Call Rate.
Productive Time.
To ensure that all company equipment is always kept in Â Â Â good condition (Desktop PC, Tablet/Charger/C...

POSITION INFO:
The Role:
Essential functions:
- Meet SLA Requirements.
- Remote or Telephonic Resolution.
- Productive Call Rate.
- Productive Time.
- To ensure that all company equipment is always kept in Â Â Â good condition (Desktop PC, Tablet/Charger/Cover).
- To ensure that correct closure codes are used.
- Adherence to Call Management System/any assisted tool used workflows.
- Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure.
- All calls to be regularly updated correctly with relevant details. must be part of the job function and truly necessary or required to perform the job.
Skills and Experience:
Qualification Essential Competency:
- Grade 12
- CompTIA A+ and CompTIA N+ (Valid)
- 3 Year IT Experience with Desktop support and Printer repairs.
Experience required:
- IT Experience with Desktop support and Printer repairs.
- Must be experienced in Windows environment, practical in-service delivery, Generalist.
- Experience in Mobile Device support.
- Network Support
Other:
Own Car Essential and must be willing to travel

Benefits
- Petrol card
NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Onsite Engineer- Pietermaritzburg

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