Onsite Software Specialist (Equitrac)

Recruiter:

Daisy JHB (Pty) Ltd

Job Ref:

448058896

Date posted:

Monday, July 7, 2025

Location:

Midrand, South Africa

SUMMARY:
-

POSITION INFO:

Job Description:

Remote Support

Assist clients with workstation and printer issues remotely.
Software/Application Support
Managing the printing infrastructure.
Hardware support
Providing technical hardware support, repairing printers, managing waste toner errors, paper jams and all service-related errors on printers.

Toner Support

Logging toner calls, replacing toners, replenishing stock, stock control.
Onsite support
Engaging with clients in person, participating in projects and special support requirements.

Reporting

Application data capturing and processing. Supplying data to Management Team or end user based on requirements.
Daily environmental checks.

VIP Support

Providing high end technical support to Group Executives.
Managing escalation tickets.

Monitoring

Monitoring toner levels for all printer cartridges.
Physical Hardware
Network to the printer

Server Support

Updates and Vulnerabilities
Health Checks
Reports
Configurations

Certification requirements

CompTIA| CTT+|2011
CompTIA| CDIA+|2011
LGIT Smart Solutions| Microsoft SQL Server|2009
CompTIA| PDI+|2009
International Business| Business|2010
International Business| Project Management |2010

KOFAX NUANCE CERTIFICATES OR EXPERIENCE

EQUITRAC CERT 5.4 – CS 6.2
FMAUDIT Training
OUTPUT MANAGER
EQUITRAC 6.2
DOCUWARE
AWS System Migration
AUTOSTORE
SQUARE 9
GLOBAL SCANS

PC SKILLS

Office 365
Computer literate (excel, word, access, power point, e-mail, internet)
Microsoft Exp. (Active Directory, Exchange Server Support)
Hyper-V and VMWare Exp
SQL Knowledge

AREA OF EXPERTISE COMPULSORY:

Equitrac Output Manager
Paper Cut

Please consider your application unsuccessful if you have not received a response within three weeks of applying.

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