Onsite Software Specialist (Equitrac)

SUMMARY:
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POSITION INFO:

Job Description: 

Remote Support

• Assist clients with workstation and printer issues remotely.
• Software/Application Support
• Managing the printing infrastructure.
• Hardware support
• Providing technical hardware support, repairing printers, managing waste toner errors, paper jams and all service-related errors on printers.

Toner Support

• Logging toner calls, replacing toners, replenishing stock, stock control.
• Onsite support
• Engaging with clients in person, participating in projects and special support requirements.

Reporting

• Application data capturing and processing. Supplying data to Management Team or end user based on requirements.
• Daily environmental checks.

VIP Support

• Providing high end technical support to Group Executives.
• Managing escalation tickets.

Monitoring

• Monitoring toner levels for all printer cartridges.
• Physical Hardware
• Network to the printer

Server Support

• Updates and Vulnerabilities
• Health Checks
• Reports
• Configurations

 Certification requirements 

• CompTIA| CTT+|2011
• CompTIA| CDIA+|2011
• LGIT Smart Solutions| Microsoft SQL Server|2009
• CompTIA| PDI+|2009
• International Business| Business|2010
• International Business| Project Management |2010

KOFAX NUANCE CERTIFICATES OR EXPERIENCE

• EQUITRAC CERT 5.4 – CS 6.2
• FMAUDIT Training
• OUTPUT MANAGER
• EQUITRAC 6.2
• DOCUWARE
• AWS System Migration
• AUTOSTORE
• SQUARE 9
• GLOBAL SCANS

PC SKILLS

• Office 365
• Computer literate (excel, word, access, power point, e-mail, internet)
• Microsoft Exp. (Active Directory, Exchange Server Support)
• Hyper-V and VMWare Exp
• SQL Knowledge

AREA OF EXPERTISE COMPULSORY:

• Equitrac Output Manager
• Paper Cut

Please consider your application unsuccessful if you have not received a response within three weeks of applying. 

NB! This job is now closed. You can apply for other jobs by uploading your CV.