Onsite Superuser (French Speaking) (Contract)

SUMMARY:
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POSITION INFO:

Key Responsibilities

System Expertise

• Become a subject matter expert in key business systems. Configure software to meet organizational needs, stay up to date on new features, and recommend enhancements that align with business goals.

Process Optimization

• Analyze and improve operational workflows, ensuring compliance with internal policies and promoting efficiency across departments

Data & Reporting

• Generate insightful reports, maintain data accuracy, and support informed decision-making through robust data analysis.

Training & Support

• Provide user training and ongoing support. Create clear documentation and serve as the go-to contact for troubleshooting system-related issues.

Change Management

• Assist with the rollout of new systems and updates. Perform testing, provide feedback, and drive user adoption through clear communication and support.

Cross-Departmental Collaboration

• Act as a key liaison between business units and IT teams to ensure effective communication, system alignment, and shared understanding of objectives.

Financial & Operational Oversight

• Oversee internal financial recharges, manage system renewals, and monitor service level agreements to ensure operational continuity.

Requirements

• Fluent in French (This is a non-negotiable requirement)
• Valid Driver’s License & Own Vehicle
• Minimum Qualification: Grade 12 / Matric

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply