Essential functions:

1. Custom..."> Job: Onsite Support Specialist in Pretoria - ref: 716400

 

Onsite Support Specialist

 

Recruiter:

IOCO

Job Ref:

iOCO00622

Date posted:

Monday, February 1, 2021

Location:

Pretoria, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

Essential functions:

1. Customer Satisfaction:

  • Drive the focus on improving the customer
    experience on every interaction through strong  
                outsource partner management
  • Work with outsource partner and support...

    POSITION INFO:
    The Role:

    Essential functions:

    1. Customer Satisfaction:

    • Drive the focus on improving the customer
      experience on every interaction through strong  
                  outsource partner management
    • Work with outsource partner and support teams to
                  identify and resolve all customer facing issues
                  caused by people, process, or technology that
                  causes detraction of positive customer experience
    • Drive outsource partner performance and all
      metrics in accordance with contractual obligation

    2. Partner Management:

    • Engage the outsource partner frequently to ensure
      quality of deliver meets the appropriate standard
    • Communicates information in a timely, accurate
      and understood manner to the outsource partner

    3. Operational Improvement

    • Engage with outsource partner to formulate
      service improvement plans
    • Track progress and improvement activities in line with agreed items included in service improvement plans
    Skills and Experience:

    Qualification Essential Competency:

    • Matric 
    • 3-year relevant Diploma/Degree 

    Experience required:

    • Contact Centre Operations experience (Essential)
    • Supervisory or Management experience
      (Preferred)
    • Business Analyst Experience and Knowledge (Preferred)
    • Telecommunication Industry (Essential)
    • Call Centre Outsource experience (Preferred
    Other:

    Own transport essential



     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

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