Operation manager

SUMMARY:
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POSITION INFO:

Strategic Planning & Execution

• Develop and implement operational strategies aligned with business goals.

• Identify process improvement opportunities to enhance efficiency and reduce costs.

• Set and monitor KPIs to ensure performance targets are met.

Team Leadership

• Supervise and support department leads and operational staff.

• Conduct performance evaluations and implement training/development plans.

• Foster a culture of accountability, collaboration, and continuous improvement.

Process & Workflow Optimization

• Analyze workflow and implement process improvements.

• Standardize procedures across departments to maintain consistency and quality.

• Ensure operational processes comply with company policies and industry regulations.

Budgeting & Financial Oversight

• Manage budgets, forecasts, and financial reporting.

• Identify cost-saving opportunities without compromising quality or service.

• Oversee procurement and vendor relationships to ensure value and reliability.

Supply Chain & Inventory Management

• Monitor supply chain logistics, procurement, and inventory control.

• Ensure timely delivery of goods/services while minimizing waste and overstocking.

• Collaborate with suppliers and logistics partners to resolve issues quickly.

Customer Service & Quality Control

• Implement and oversee quality assurance processes.

• Ensure customer satisfaction through timely service delivery and issue resolution.

• Work with customer service teams to understand and respond to feedback.

Technology & Tools

• Utilize software systems (e.g., ERP, CRM, BI tools) to track operations and analyze data.

• Recommend and implement tools to improve productivity and decision-making.

Risk Management & Compliance

• Ensure compliance with safety, legal, and regulatory requirements.

• Identify potential risks and implement mitigation strategies.

• Lead incident investigations and develop corrective actions when needed.