Operational Assistant (PCS)

SUMMARY:
Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.

POSITION INFO:

Position Title: Operational Assistant Private Client Securities
Location: Claremont, Cape Town, South Africa
Work Type: Full-time, In-Office

Reporting to:
PCS Operations Manager

Purpose of the Role:
My Client facilitates individual client investments in direct share portfolios on the JSE and global stock exchanges. Services include a wide range of model-tracking and bespoke managed share portfolios, as well as the implementation of execution-only portfolios (non-managed).

In collaboration with third-party service providers, broader business units, and the Trading Desk, the Operations Division is responsible for the efficient implementation of these share portfolios. Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.

Qualifications, Skills and Characteristics Required:

• National Senior Certificate with relevant subjects and above average results

• Undergraduate degree (e.g. BCom or relevant qualification)

• Minimum of three years'' experience in an operational role within the financial services industry

• Strong knowledge of financial markets

• Process-driven with a high level of attention to detail

• Strong problem-solving skills and ability to recommend improvements

• Excellent time management and commitment to meeting SLAs

• Effective planning and organisational skills

• Fast learner with strong initiative

• Excellent verbal and written communication skills

• Ability to perform under pressure in a demanding team environment

• Strong team player, but also capable of working independently

Competency Requirements:

• Proficiency in Microsoft Office, particularly Excel

• Working knowledge of portfolio management systems, trading systems, and workflow systems is beneficial

• Responsible, detail-oriented, and proactive in fulfilling duties

Strategic Business Deliverables:

• Open new investment accounts at various third-party providers

• Verify accurate recording of client details

• Ensure timely and correct investment/disinvestment from share portfolios

• Confirm trade execution by the Trading Desk as per instructions

• Record valid base costs on share transfers in and ensure rollover where required

• Manage client information on the portfolio management system

• Capture and maintain accurate client data

• Link each portfolio/account to a Tyrus client profile

• Set up dividend payout or reinvestment preferences

• Configure communication preferences for broker notes and statements

• Record any trading restrictions (e.g. for directors, employees) at the portfolio level

• Perform periodic data quality clean-ups

• Generate and link client usernames and passwords

• Monitor and manage workflow system to ensure timely execution of instructions

• Respond to queries from Advisors and Advisory Assistants

• Account for client loans against share portfolios

• Liaise with third-party service providers and internal teams such as the Trading Desk and operations staff

• Carry out various ad hoc projects and tasks related to private client security portfolios