SUMMARY:
Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.
POSITION INFO:
Position Title: Operational Assistant Private Client Securities
Location: Claremont, Cape Town, South Africa
Work Type: Full-time, In-Office
Reporting to:
PCS Operations Manager
Purpose of the Role:
My Client facilitates individual client investments in direct share portfolios on the JSE and global stock exchanges. Services include a wide range of model-tracking and bespoke managed share portfolios, as well as the implementation of execution-only portfolios (non-managed).
In collaboration with third-party service providers, broader business units, and the Trading Desk, the Operations Division is responsible for the efficient implementation of these share portfolios. Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.
Qualifications, Skills and Characteristics Required:
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National Senior Certificate with relevant subjects and above average results
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Undergraduate degree (e.g. BCom or relevant qualification)
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Minimum of three years'' experience in an operational role within the financial services industry
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Strong knowledge of financial markets
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Process-driven with a high level of attention to detail
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Strong problem-solving skills and ability to recommend improvements
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Excellent time management and commitment to meeting SLAs
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Effective planning and organisational skills
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Fast learner with strong initiative
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Excellent verbal and written communication skills
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Ability to perform under pressure in a demanding team environment
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Strong team player, but also capable of working independently
Competency Requirements:
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Proficiency in Microsoft Office, particularly Excel
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Working knowledge of portfolio management systems, trading systems, and workflow systems is beneficial
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Responsible, detail-oriented, and proactive in fulfilling duties
Strategic Business Deliverables:
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Open new investment accounts at various third-party providers
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Verify accurate recording of client details
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Ensure timely and correct investment/disinvestment from share portfolios
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Confirm trade execution by the Trading Desk as per instructions
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Record valid base costs on share transfers in and ensure rollover where required
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Manage client information on the portfolio management system
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Capture and maintain accurate client data
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Link each portfolio/account to a Tyrus client profile
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Set up dividend payout or reinvestment preferences
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Configure communication preferences for broker notes and statements
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Record any trading restrictions (e.g. for directors, employees) at the portfolio level
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Perform periodic data quality clean-ups
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Generate and link client usernames and passwords
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Monitor and manage workflow system to ensure timely execution of instructions
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Respond to queries from Advisors and Advisory Assistants
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Account for client loans against share portfolios
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Liaise with third-party service providers and internal teams such as the Trading Desk and operations staff
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Carry out various ad hoc projects and tasks related to private client security portfolios
