Operations Admin Team Leader

SUMMARY:
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POSITION INFO:

Role: Operations Admin Team Leader

Location: Johannesburg

The Operations Admin Team Leader is responsible for overseeing production planning, stock management, dispatch, and sales support functions. This includes planning and scheduling production, managing inventory and costs, coordinating dispatch and logistics, supporting the sales team, and ensuring smooth cross-departmental operations. The role also involves process improvement, accurate reporting, and team leadership.

Key Responsibilities

Production & Planning

• Plan and manage production schedules for Rigids and Compounding to meet customer requirements.
• Maintain sufficient stock levels of raw materials, packaging, and finished goods.
• Coordinate with production and maintenance teams to minimize downtime.
• Automate and improve planning processes where possible.

Stock Management

• Oversee stock takes and cycle counts, ensuring accuracy and reporting variances.
• Capture stock variances in Sage and report to management.
• Approve stock write-offs and suggest process improvements.

Bill of Materials (BOMs) & Costing

• Manage and update BOMs and product costings.
• Ensure accuracy of product data and cost submissions.
• Implement system improvements (e.g. Xperdyte).

New Products & Pricing

• Manage creation of new products, item codes, and warehouses.
• Oversee product development, tooling, and costing.
• Load and update pricing in Sage and spreadsheets and communicate price changes to customers.

Sales & Sales Support

• Lead, motivate, and coach the sales team to achieve targets.
• Develop sales strategies, monitor performance, and manage incentives.
• Support sales team with quotations, invoices, customer queries, and stock availability checks.
• Investigate and resolve customer complaints in collaboration with QC.

Dispatch & Logistics

• Manage dispatch team, ensuring accurate and timely deliveries.
• Coordinate vehicles, personnel, and materials for efficient distribution.

Other Responsibilities

• Maintain and update SOPs, training manuals, and reporting tools.
• Support admin functions in cases of staff absence.
• Ensure compliance with ISO audits and company standards.

Qualifications & Experience

• 8+ years’ experience in production planning & stock management (manufacturing environment).
• 2+ years’ BOM and product costing experience.
• Strong analytical and advanced Excel skills.
• Good knowledge of Pastel and MS Office.
• 5+ years’ team leadership experience.
• Sales/administration background is advantageous.
• Strong communication, problem-solving, and organizational skills.

Note: If you do not receive a response within the next two weeks, please consider your application unsuccessful.