SUMMARY:
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POSITION INFO:
Are you a hospitality pro with a knack for negotiation and a passion for African travel? A dynamic group delivering mobility solutions across the continent is looking for an Operations Assistant to join their high-energy team.
This isn't just a desk job, it’s a multifaceted role where you’ll be the bridge between global clients and a premium property network. If you thrive in a fast-paced "SME" culture and have an entrepreneurial spirit, we want to hear from you!
You will be the vital link between their property partners and corporate clients, managing their digital platform to match requests with the perfect accommodation solutions. From high-stakes negotiation to meticulous data management, you’ll handle it all.
Your Comprehensive Responsibilities
- Booking Processing & Client Relations
- Process booking requests from clients, agencies, travel managers, and corporate partners.
- Source and present appropriate property options tailored to client needs.
- Negotiate special requirements and terms between clients and properties.
- Process confirmed quotes and coordinate with the finance team for invoicing.
- Handle booking cancellations professionally while enforcing agreed terms.
- Hand over completed bookings to the guest liaison role for final touchpoints.
- Property Partner Engagement & Compliance
- Ensure all property details are accurate, complete, and updated with current pricing on our database.
- Support property onboarding and vetting processes according to defined workflows.
- Maintain all compliance documentation and processes with meticulous care.
- Track and report on property performance, including occupancy rates and client satisfaction.
- Load requests onto the portal with complete accuracy under the supervision of the Operations Manager.
- Administrative & Financial Support
- Provide comprehensive administrative support to the broader operations team.
- Manage all client and tenant communication with a high level of professionalism.
- Coordinate reservation processes and oversee document management.
- Ensure all quote requests are sent to property partners via the portal.
- Load invoices accurately onto our accounting platform.
- Inform the finance department regarding required client invoices.
- Research, Analysis & Growth
- Assist with market research to keep us ahead of industry trends.
- Provide business reporting to support strategic decision-making.
- Communicate property acquisition needs for new locations or areas with insufficient stock.
- Track and analyze feedback from client satisfaction surveys to drive improvement.
What We’re Looking For
- Education: A Tertiary qualification is required, preferably a 3-4 year Diploma or Degree in Hospitality.
- Industry Experience: At least 5 years in the travel/hospitality industry. You should have a background in hotel front desks, serviced apartments, or as a booking agent.
- Technical Prowess: Proficient in MS Office Suite (Outlook, Word, Excel) and familiar with MS Teams/365. Experience with Xero Billing is a plus (though they can train you on this).
- Key Skills: Exceptional attention to detail, strong organizational abilities, and a comfort with numbers and financial processes.
The "Vibe": They want a lively, enthusiastic, and resilient personality who thrives under pressure and enjoys a collaborative, diverse environment
