Operations Business Unit Coordinator

SUMMARY:
Operations Business Unit Coordinator

POSITION INFO:

Operations Business Unit Coordinator

Job Description

A Business Unit Coordinator is a critical role that oversees and manages the day-to-day operations of an organization, ensuring efficiency, productivity, and compliance. Here are some key responsibilities (not limited to):

1. Operational Oversight: Monitoring and controlling operational processes, identifying areas for improvement, and implementing changes.
   
   - Making calls to all Operations personnel daily (Internal personnel and Clients).
   - Overseeing trolley counts daily and report on trolley losses.
   - Overseeing the submission of closing pictures for all the stores under your control.
   - Overseeing the Cleaning Division operations.

1. Performance Management: Tracking key performance indicators (KPIs) on all operations personnel, analysing data, and reporting on operational performance.
   
   - Tracking and monitoring scorecard calendars for Ops Department.
   - Communicating with Store Managers regarding scorecards dates.
   - Collating scorecards monthly and formulate reports for management reviewing.
   - Dealing with issues raised from Scorecard meeting.
   - Provide solutions and systems to all issues raised and ensuring implementation of same processes for effective running of operations.
2. Process Improvement: Identifying inefficiencies, developing and implementing process improvements, and ensuring standardization.
   
   - Conducting continuous research on improving Operations processes and procedures.
   - Review and update Operations Processes and Procedures to ensure client expectations are met.

1. Compliance and Risk Management: Ensuring operational compliance with regulatory requirements, company policies, and industry standards.
   
   - Monitoring Hawk mobile daily and reporting.
   - Review Hawk mobile, inspection sheets, road infractions etc from the app.
   - Collate reports from the app for review by BOD.

1. Budgeting and Cost Management: Managing operational budgets, controlling costs, and identifying opportunities for cost savings.
   
   - Placing orders for Operations Department and tracking the delivery of all orders.
   - Communicating with clients and Management on placed order and ETA.
   - Reviewing budgets and implementing cost cutting plans.
   - Managing the unit''s budget and resources effectively.

1. Communication and Collaboration: Liaising with various stakeholders (AM’s, RM’s etc), including employees, management, customers, and suppliers daily.
   
   - Working with other departments and senior management to ensure overall company success.

1. Problem-Solving and Troubleshooting: Resolving operational issues, investigating root causes, and implementing corrective actions.
   
   - Working closely with Area Manager to resolve all operational issues that may arise.
   - Be proactive in dealing with issues from clients.

1. Change Management: Coordinating and implementing operational changes, ensuring minimal disruption to business operations.
   
   - Manage the department and lead change management plans.
   - Identifying and addressing issues that may arise within the unit, ensuring smooth operation

1. Training and Development: Identifying training needs, developing training programs, and ensuring operational staff have necessary skills.
   
   - Conducting face-to-face and online training sessions with employee.
   - Managing and motivating the team, providing guidance and support, fostering a culture of accountability and continuous improvement.
   - Managing and motivating the team, providing guidance and support, fostering a culture of accountability and continuous improvement

1. Audits and Reviews: Participating in internal audits, reviews, and assessments to ensure operational compliance and effectiveness.
   
   - Ensuring the unit complies with all relevant regulations and company policies.

1. Asset Management: Tracking and managing the entire asset fleet, including asset fleet movements and paperwork involved in asset movement.
2. Inventory Management: Maintaining accurate records of all fleet assets, including daily trolley counts, analysing, recording and reporting on losses.

1. Maintenance Coordination: Scheduling and coordinating maintenance and repairs for trolleys, including placing orders for trolley parts.
2. Reporting and Analysis: Generating reports on asset fleets management monthly.
   Conduct presentations on Operations performance (when required to).
3. Vendor Management: Developing and maintaining relationships with vendors and ensuring timely delivery of parts and services.
   
   - Monitoring and improving customer satisfaction levels within the unit.

Requirements:

• Experience: Three (3) years Operations experience and/or managing (preferably in the retail and/or cleaning sector).
• Technically Skills: Hands-on approach and able to perform basic maintenance work.
• Highly Organizational Skills: Managing multiple tasks and priorities effectively.
• Communication Skills: Excellent written and verbal communication for interacting with various stakeholders
• Computer literacy: Good Excel Skills.
• Problem-Solving Skills: Identifying and resolving operational issues efficiently.
• Attention to Detail: Ensuring accuracy and completeness in all operational tasks