SUMMARY:
Operations Business Unit Coordinator
POSITION INFO:
Operations Business Unit Coordinator
Job Description
A Business Unit Coordinator is a critical role that oversees and manages the day-to-day operations of an organization, ensuring efficiency, productivity, and compliance. Here are some key responsibilities (not limited to):
- Operational Oversight: Monitoring and controlling operational processes, identifying areas for improvement, and implementing changes.
- Making calls to all Operations personnel daily (Internal personnel and Clients).
- Overseeing trolley counts daily and report on trolley losses.
- Overseeing the submission of closing pictures for all the stores under your control.
- Overseeing the Cleaning Division operations.
- Performance Management: Tracking key performance indicators (KPIs) on all operations personnel, analysing data, and reporting on operational performance.
- Tracking and monitoring scorecard calendars for Ops Department.
- Communicating with Store Managers regarding scorecards dates.
- Collating scorecards monthly and formulate reports for management reviewing.
- Dealing with issues raised from Scorecard meeting.
- Provide solutions and systems to all issues raised and ensuring implementation of same processes for effective running of operations.
- Process Improvement: Identifying inefficiencies, developing and implementing process improvements, and ensuring standardization.
- Conducting continuous research on improving Operations processes and procedures.
- Review and update Operations Processes and Procedures to ensure client expectations are met.
- Compliance and Risk Management: Ensuring operational compliance with regulatory requirements, company policies, and industry standards.
- Monitoring Hawk mobile daily and reporting.
- Review Hawk mobile, inspection sheets, road infractions etc from the app.
- Collate reports from the app for review by BOD.
- Budgeting and Cost Management: Managing operational budgets, controlling costs, and identifying opportunities for cost savings.
- Placing orders for Operations Department and tracking the delivery of all orders.
- Communicating with clients and Management on placed order and ETA.
- Reviewing budgets and implementing cost cutting plans.
- Managing the unit''s budget and resources effectively.
- Communication and Collaboration: Liaising with various stakeholders (AM’s, RM’s etc), including employees, management, customers, and suppliers daily.
- Working with other departments and senior management to ensure overall company success.
- Problem-Solving and Troubleshooting: Resolving operational issues, investigating root causes, and implementing corrective actions.
- Working closely with Area Manager to resolve all operational issues that may arise.
- Be proactive in dealing with issues from clients.
- Change Management: Coordinating and implementing operational changes, ensuring minimal disruption to business operations.
- Manage the department and lead change management plans.
- Identifying and addressing issues that may arise within the unit, ensuring smooth operation
- Training and Development: Identifying training needs, developing training programs, and ensuring operational staff have necessary skills.
- Conducting face-to-face and online training sessions with employee.
- Managing and motivating the team, providing guidance and support, fostering a culture of accountability and continuous improvement.
- Managing and motivating the team, providing guidance and support, fostering a culture of accountability and continuous improvement
- Audits and Reviews: Participating in internal audits, reviews, and assessments to ensure operational compliance and effectiveness.
- Ensuring the unit complies with all relevant regulations and company policies.
- Asset Management: Tracking and managing the entire asset fleet, including asset fleet movements and paperwork involved in asset movement.
- Inventory Management: Maintaining accurate records of all fleet assets, including daily trolley counts, analysing, recording and reporting on losses.
- Maintenance Coordination: Scheduling and coordinating maintenance and repairs for trolleys, including placing orders for trolley parts.
- Reporting and Analysis: Generating reports on asset fleets management monthly.
Conduct presentations on Operations performance (when required to).
- Vendor Management: Developing and maintaining relationships with vendors and ensuring timely delivery of parts and services.
- Monitoring and improving customer satisfaction levels within the unit.
Requirements:
- Experience: Three (3) years Operations experience and/or managing (preferably in the retail and/or cleaning sector).
- Technically Skills: Hands-on approach and able to perform basic maintenance work.
- Highly Organizational Skills: Managing multiple tasks and priorities effectively.
- Communication Skills: Excellent written and verbal communication for interacting with various stakeholders
- Computer literacy: Good Excel Skills.
- Problem-Solving Skills: Identifying and resolving operational issues efficiently.
- Attention to Detail: Ensuring accuracy and completeness in all operational tasks
