Operations Consultant (Advanced) 0999

Recruiter:

Open Source (Pty) Ltd

Job Ref:

JHB001030/NT

Date posted:

Tuesday, June 24, 2025

Location:

Menlyn, South Africa

SUMMARY:
Operations Consultant (Advanced) with 2 years IT related working experience as well as min 3 years in a customer service facing role, must be based in Gauteng.

POSITION INFO:
What will be your role and responsibilities?

IT experience delivering operations support services
Strong analytical and problem-solving skills with a high attention to detail
Provide Production Support (IT) for all BMW Plants outside of Germany
Be the telephone call receipt of IT incidents related to production issues
Pre-qualify IT-incidents and classify additional relationships
Fix incidents in IT systems in accordance with User manuals
Monitor IT system error messages and process accordingly
Provide guidance throughout the Incident management processes
Initiate the IT escalation process, when required
Process email requests
Serve as an “Information channel” for Management and end-users
Work shifts as part of a team providing 24 x 7 x 365 support

CV's to with Operations Consultant in the subject line

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