Operations Consultant (Private/Medical Professionals)

Contract Type:

PERMANENT

INHERENT REQUIREMENTS:

• Matric
• Good communication skills (both written and verbal)
• Excellent interpersonal sills
• Working knowledge of business practices (policies, processes and systems)
• Proficient in Microsoft Office (advanced Excel skills)

PREFERRED REQUIREMENTS AND SKILLS:

• Experience in retail or call centre environment training
• Relationship building and people skills
• Provide full operational services to staff in relation to administrative tasks received from hospitals or clinics and manage the complete process from beginning to end
• Provide switchboard relief for the Receptionist until they arrive for their shift
• Check the on-call report and respond to vacancies created
• Place on call staff into vacancies created
• Update all staff details and status on NIMS
• Update all staff availbility on NIMS
• Fill shifts received as soon as the client has made the request
• Confirm booked shifts with the relevant staff
• Email the client to inform them of staff members you have recruited to fill vacant positions
• Manage all shift cancellations by sourcing replacements as soon as possible
• Notify the client of any cancellations and the replacements of their initial candidates
• Manage all client complaints which have been lodged
• Follow up on the clients on the calibre of candidates the client have supplied them with
• Secure shifts through nomination process on NIMS
• Conduct service calls
• Reconfirm staff for shifts booked (PL2)

CHARACTER TRAITS:

• Passion for working with people
• Ability to problem solve
• Ability to work under pressure
• Attention to detail
• Organized
• Assertive
• Professional
• Confident

WORKING HOURS:

• 06h30 to 18h30 (shifts)

SALARY:

To be discussed

BENEFITS:

As per company benefits

REPORTING TO:

Operations Supervisor

STARTING DATE:

As soon as possible

CLOSING DATE:

Friday 5 August 2022

• Please note that should you not receive a response within 1 week of closing date, you may consider your application as being unsuccessful.
• Please note that EE appointments will be made in line with the Company''s EE targets