Operations Consultant_Ident and Localisation Systems Operations

SUMMARY:
The Role:

Are you a results driven, ambitious and innovative Operations/ Localisation Systems Operations Consultant?

Our client is searching for your expertise.

Essential function:

• Incident Management support (e.g. feedback to the business of the state ...
  
  

  POSITION INFO:
  The Role:

  Are you a results driven, ambitious and innovative Operations/ Localisation Systems Operations Consultant?

  Our client is searching for your expertise.

  Essential function:

  • Incident Management support (e.g. feedback to the business of the state of 
    the incidents, escalation by 2nd support if incidents are not solved timely, regularly monitoring of incident tickets).
  • Problem Management (e.g. creating problem tickets, monitoring problem 
    tickets, support Problem Investigation process).
  • Change Management (e.g. creating change tickets, executing/management 
    changes, schedule changes according to local CAB, monitoring change tickets).
  • Parametrisation of â??off the shelf productâ?? (e.g. configuration of interfaces and new devices).
  • System monitoring (e.g. CPU consumption, amount of incident tickets, etc.)
  • Contact person for local business, Business Relationship Management and 
    external provider.
  • Support and implement worldwide rollout projects (transfer old system to new one).
  • Provider management (e.g. monitoring of service level, requirements management).
  Skills and Experience:

  Essential Qualification:

  • Degree in IT or relevant experience
  Key Accountabilities:

  Functional Skills:

  • Excellent technical understanding of IT systems (mandatory).
  • Database Oracle/Postgres knowledge (advantageous).
  • Linux administration experience (mandatory).
  • Minimum 2-3 yearsâ?? experience in production / manufacturing system operations environment (advantageous).
  • German language skills (Level 2) 
  • ITIL process knowledge (mandatory).
  • Unix Shell scripting experience (advantageous).
  • Agile experience.
  Personality and Attributes:

  Soft Skills:

  • Strong interpersonal and communication skills.
  • Strong ability to understand and interpret Business needs and requirements with the ability to move concepts through to proposal and finally successful 
    implementation.
  • Excellent interpersonal and organizational skills with ability to communicate 
    effectively (both verbally and written) with both technical and non-technical 
    colleagues / users.
  • Should be willing to deal with (talk to) our customers. In most cases they will be 
    foreign customers and language barriers might exist.
  • Ability to work as part of a team, inter dependant as well as independently and 
    submit deliverables on time and in excellent quality. SELF STARTER.
  • Above board work ethics â?? this is of utmost importance.
  • Flexibility to take up different tasks in the project.
  • Ability and willingness to coach and give training to fellow colleagues and users 
    when required.
  • Willing and able to travel extensively, for up to 2 weeks at a time (international)
  
  
  

   

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