Operations Controller/Midrand

SUMMARY:
Operations Controller/Midrand

POSITION INFO:

Operations Controller/Midrand

Reports to: The Senior Operations Controller

• Opening Customer Files for all Active Shipments
• Capturing on TBS customer instructions received via email only.
• Ensure pricing is as per approved customer price list
• Once off shipments to be quoted separately and in accordance with management approval
• Ensure all import documentation is in order
• Ensure all customer documentation and relevant shipment details are received including shipment reference numbers.
• Ensure shipment is factored into planning.
• Ensure timeous execution of shipments as per planning master data & customer requirements
• Tracking of shipments via GPS & Driver tracking
• Updating Customers of shipment status periodically via email and via mobile after hours.
• Effective handover of shipments daily to Nightshift for shipments that go beyond the working day.
• Escalation of shipment delays to be done timeously to ensure delays are managed and flagged
• File closing is upon delivery of shipment and receipt of original delivery notes/
• 24 hour Customer query resolution (At Customer or internal Finance Level)
• Handle complete file from A-Z (Road, Sea, Air, and Rail)
• Handle LCL Bulk & Break Bulk shipments
• Track & Trace shipments: from Depos / Airlines / Shipping Lines / Transnet
• Manage drivers and their deliverables via telephone and tracking software.
• Ensure drivers escalate all non-conformances to operations office.
• Ensure driver validity of Licences, Training, PDP’s & Permits
• Ensure vehicle validity of Fleet Licences, Equipment Validity etc
• Daily Costing of files and handing over to the team leader for verification & approval
• Prepare loading instructions for drivers and sub-contractors. Write and issue waybills.
• Managing daily deliverables of sub-contracted transporters to ensure customer requirements are met and in accordance with quality standards.
• Professionally Managing incoming and outgoing calls
• Liaison with POD team to ensure all PODS are received in full and on time by drivers and suppliers.

Requirements

Minimum Qualifications:

• Diploma/Bachelor’s Degree in Transport & Logistics
• 3- 5 years Working experience Transport & Logistics
• Skillsets should include in document flow
• Strong understanding of the Operations function
• Must be able to communicate well internally and with customers
• Must be highly organized and able to plan
• Computer literate
• Able to communicate verbally and in writing
• Strong interpersonal and communication skills
• Highly administrative and focused
• Structured and organised approach
• Self-reliant
• Flexible, energetic, confident, strong resistance to pressure.
• Ability to effective problem solve and escalate when required.