Operations Coordinator & Billing Clerk

SUMMARY:
Operations Coordinator & Billing Clerk

POSITION INFO:

Job Description:

Seeking a proactive and organised individual to coordinate service operations and billing functions in a Managed Print Services (MPS) environment. The role supports SLA compliance, customer service, and profitability.

Location: Century City, Cape Town

Key Duties

• Log service calls and manage technician schedules
• Plan and coordinate printer installations
• Process job cards, close tickets, and order parts
• Handle Lexmark & HP warranty claims
• Prepare quotes and invoices for services and consumables
• Monitor and order consumables using Printanista & ConnectWise
• Perform admin tasks on Accumatica (sales orders, POs, GRVs)
• Manage stock and consumable level reports
• Assist with monthly SLA/CPC billing and forecasts
• Administer SLA contracts and support escalations

Requirements

• Advanced Excel skills (formulas, filtering, calculations)
• Strong accounting background
• Excellent organisational and time management skills
• Able to work under pressure
• MPS experience is a plus
• Reliable, solution-oriented, and proactive

Application Process:
Interested candidates who meet the above requirements are encouraged to submit their CV in MS Word format, along with a cover letter highlighting relevant experience, proof of your qualifications, and a head and shoulder photo of yourself to