Operations Coordinator (Facilities)

SUMMARY:
We’re looking for someone who dreams in spreadsheets, and gets a little too excited about a perfectly planned day. If you can herd cats (a.k.a. teams), juggle tasks like a circus pro, and still smile through it all — you’re our kind of person.

We are seeking an experienced Operations Coordinator to join our prestigious client's team.

CPT | PERMANENT | NEGOTIABLE 

POSITION INFO:

• Superior knowledge of all operational assets, venues, properties and details.
• Guest and Personal Service - Knowledge of principles and processes for providing guests with a luxurious and personal service/experience. This includes site visits, needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.

• Maintain positive relationships with the managers and team members of the products and businesses within Village n Life.
• Aim to maintain the company culture, vision, mission and values within all team members and managers.
• Implement training plans and / or programmes mapped out by Group HRM.
• Provide training material over social media platforms and in hard copy to onsite staff members.
• Onsite custodian of Training Registers.
• Review, filter, compile and update specific training manuals.
• Assist in the development of company policies and procedures.
• Create relevant tests for each manual and various departments within the organisation.

• Outline design objectives.
• Conceptualize and sketch design plans.
• Determine cost of completion and project requirements in the budgeting phase.
• Set a timeline for the completion of an interior design project.
• Source materials and products included in plans.
• Create “mood boards” to sample your design vision.
• Inspect design after completion to determine whether vision has been met.
• Undertake design project from concept to completion.
• Interpret and translate guest needs pertaining to aesthetics and facilities.
• Research and decide on materials and products sourcing.
• Place orders for materials and oversee installing the design elements.
• Work closely with designers, decorators, architects and constructors.
• Research and follow industry changes, evolutions and best practices.
• Take control of all PNR aesthetic Instagram handles.
• Ensure that product always reflects visually the best groups, guests and clients.
• Ensure a smooth merger between guest expectations and facilities.

• Grade 12
• Opera Experience
• ESP Beneficial
• Micros Beneficial
• Diploma/Degree in hospitality management or project management (advantageous)
• Min 3 years in Hospitality Industry