SUMMARY:
An amazing opportunity has arisen in the Kimberley area for an Operations Department Manager within the fmcg and retail sector.
POSITION INFO:
- The responsibilities of the Operations Department Manager include delivering exceptional customer service through management of day-to-day operations, ensuring a well maintained, safe, hygienic and secure store environment, and minimize loss and shrinkage through logistic support and enforcement of policies and procedures.
- Deliver exceptional customer service to both internal and external customers
- Develop, recruit, retain and lead a competent and motivated store operations team
- Co-ordinate and monitor the activities of the coach and implement appropriate performance management for coaches, qualified and trainee staff
- Support the implementation of loss and control measures
- Support the implementation of stock movement processes (including truck turnaround times, receiving, stockroom processes, dispatching) and maintain information on Stores Inventory Management System
- Enforce day-to-day security operations in store to minimise loss
- Sustain the store and equipment maintenance processes to ensure availability, functionality and safety
- Monitor performance of service providers and give feedback on performance to improve effectiveness of delivery
- Control and order consumables and equipment within allocated budget
- Maintain health and safety procedures in line with policy
- Enforce day-to-day cleaning and hygiene operations to facilitate a hygienic store environment
- Minimises Shrinkage
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