Operations - Implementation Manager

SUMMARY:
Implementation Manager - Employee Benefits/Investments

POSITION INFO:

Overall purpose of the role
The Head of Operations is responsible for overseeing all operational functions and processes within our clients  Corporate Investments Division, including investment operations, investment policy administration, financial and risk management, compliance, new business implementation and stakeholder management.
The Company  Investments develops, implements and manages all investment and annuity products offered to institutional clients such as retirement funds, corporate or public sector entities. The investment product set covers Smooth Bonus products, single and multi-managed active portfolios, passive portfolios, liability driven investment strategies and tailored investment solutions. Key Responsibilities
ï‚· Financial reporting - Responsible for accurate and timeous management information on a monthly and quarterly basis to management and executive committees
ï‚· Compliance and Risk Management – ensuring best practice compliance monitoring and reporting, co-operating with Sanlam Corporate central compliance and risk functions,
ï‚· Stakeholder management and engagement with various internal and external stakeholders (This includes Vendor management; Outsource agreements; Corporate Finance, Risk, Compliance teams; Investment Cluster Operations; Internal audit engagement and relationship; Facilities)
ï‚· Operational Process - Ensure optimal operational processes and controls to ensure delivery in line with SLA’s
ï‚· Operations management – provide the operations area with direction in terms of the business strategic goals, new business implementation, contracts, investment operations, investment unitization
ï‚· Budget preparation and monitoring
ï‚· People management - set clear direction to team members in respect of team goals, objectives and outputs, performance management, training, mentoring and resource management
ï‚· Systems – monitoring systems for suitability to business needs and providing input into the prioritisation of enhancements and requirements
ï‚· Expense management – driving efficiencies across the different products including active management of controllable vs uncontrollable expenses, acquisition expenses vs maintenance expenses vs project costs, support costs
Qualification and Experience
ï‚· Bcomm Accounting Honours (Post graduate Business or investment qualification would be beneficial).
ï‚· CA (SA) advantageous
ï‚· 5 – 7 year’s management experience in retirement fund or investment administration
ï‚· Experience working with asset management is advantageous
ï‚· Strong commercial acumen.
ï‚· Proven experience in asset management.
Knowledge and Skills
ï‚· Sound knowledge of retirement funds and/or investments.
ï‚· Working knowledge of operational processes.
ï‚· Ability to lead a team.
Core Competencies
ï‚· Cultivates Innovation by creating new and better ways for the organisation to be successful.
ï‚· Client Focus - Building strong customer relationships and delivering customer-centric solutions.
ï‚· Drives Results - Consistently achieving results, even under tough circumstances.
ï‚· Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
ï‚· Resilience - Rebounding from setbacks and adversity when facing difficult situations.
Personal Qualities
ï‚· Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
ï‚· Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
ï‚· Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
ï‚· Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.
Our client is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives our client to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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