Operations Lead

Recruiter:

A 1L Realization (Pty) Ltd

Job Ref:

JHB000839/Tshid

Date posted:

Monday, December 1, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our client in the telecommunications sector is seeking an Operations Lead on a contract duration of 6 months.

The Operations Lead should be able to manage the overall operations of the telecom operator effectively and efficiently. The expectation is to ensure that the interests of the telecom operator are fulfilled and that all SLAs agreed between the operator are met. Need to handle a team and provide proactive communication with the customer and internal stakeholders. He should be able to work with different geographically distributed teams to ensure operational excellence for the customer. The operations lead should be able to effectively and efficiently run a single or multiple OPCOS with a dedicated/shared team distributed in multiple locations.

POSITION INFO:

Ensure the team of engineers is performing the following activities:
Problems, Issues, and Defects in Recording and Dissemination
High-Level Diagnosis of Problems, Issues, and Defects
Setting Severity Levels for Problems, Issues, or Defects
Ownership of Problems/Issues/Defects Ticket until Resolution
Application Monitoring to ensure service availability
Provide necessary logs to different teams and all required support to the respective teams for issue resolution
Co-ordination between Customer teams and other vendors involved
Proactive identification of potential problems, issues, and defects by analysing trends and events

Expertise And Qualifications
Strong Telecom Domain Knowledge
Client Engagement Skills
Strong leadership skills
Good Analytical Skills
Excellent communication skills (Written and Verbal)
Excellent in troubleshooting
Understand business priorities
Knowledge of databases
MongoDB
MySQL
Oracle PL/SQL
Unix (Solaris or HP-Ux or Aix or Linux)
Rancher & Docker knowledge

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