Operations Lead

SUMMARY:
Our client in the telecommunications sector is seeking an Operations Lead on a contract duration of 6 months.


The Operations Lead should be able to manage the overall operations of the telecom operator effectively and efficiently. The expectation is to ensure that the interests of the telecom operator are fulfilled and that all SLAs agreed between the operator are met. Need to handle a team and provide proactive communication with the customer and internal stakeholders. He should be able to work with different geographically distributed teams to ensure operational excellence for the customer. The operations lead should be able to effectively and efficiently run a single or multiple OPCOS with a dedicated/shared team distributed in multiple locations.

POSITION INFO:

• Ensure the team of engineers is performing the following activities:
• Problems, Issues, and Defects in Recording and Dissemination
• High-Level Diagnosis of Problems, Issues, and Defects
• Setting Severity Levels for Problems, Issues, or Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Application Monitoring to ensure service availability
• Provide necessary logs to different teams and all required support to the respective teams for issue resolution
• Co-ordination between Customer teams and other vendors involved
• Proactive identification of potential problems, issues, and defects by analysing trends and events

• Expertise And Qualifications
• Strong Telecom Domain Knowledge
• Client Engagement Skills
• Strong leadership skills
• Good Analytical Skills
• Excellent communication skills (Written and Verbal)
• Excellent in troubleshooting
• Understand business priorities
• Knowledge of databases
• MongoDB
• MySQL
• Oracle PL/SQL
• Unix (Solaris or HP-Ux or Aix or Linux)
• Rancher & Docker knowledge