SUMMARY:
You''ll be the first point of contact for clients, ensuring smooth coordination and upholding the company’s high service standards.
POSITION INFO:
Operations Manager – Client Engagement & Scheduling
Be the engine room of a fast-paced property marketing business
Remote (South Africa) | R47,000–R50,000/month | UK hours | Property & Scheduling Operations
About Our Client
Our client is a growing property marketing company serving London’s top estate agencies with high-quality photography and floor plans. Known for their exceptional service and 24-hour turnaround, they are expanding their operations team to support continued growth and deliver a seamless client experience from booking to delivery.
The Role: Operations Manager – Client Engagement & Scheduling
This is a dynamic, client-facing role at the heart of daily operations. As the Operations Manager, you’ll manage inbound bookings, allocate jobs across a mobile field team, and support real-time problem-solving across London. You''ll be the first point of contact for clients, ensuring smooth coordination and upholding the company’s high service standards.
Key Responsibilities
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Minimum 3 years’ experience in operations, scheduling, or client service roles
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Manage daily diaries and book appointments via phone and email
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Schedule jobs efficiently across a team of photographers and floor plan specialists
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Provide real-time support to field teams, handling delays, access issues, and on-the-day changes
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Handle accurate, same-day invoicing
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Deliver excellent customer service as the main client contact
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Build and maintain strong relationships with estate agents and repeat clients
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Upsell services where appropriate to maximise revenue per booking
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Identify and implement improvements to streamline internal processes
About You
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Minimum 3 years’ experience in a fast-paced operations or customer-facing environment
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Articulate, enthusiastic, and professional phone manner
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Calm under pressure with excellent real-time problem-solving skills
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Highly organised with strong attention to detail
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Confident using Google Workspace and Microsoft Office; CRM or scheduling software experience a plus
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Knowledge of Greater London and UK estate agency workflows is advantageous
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Background in same-day or 24-hour turnaround services, logistics, or field team coordination beneficial
