Operations Manager

SUMMARY:
Our client is looking for a Operations Manager to join their team

POSITION INFO:
Location: South Africa, KwaZulu-Natal

Description
Phinda Mountain Lodge is built on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability of communities and the environment. Every single team member makes a huge difference to the success of the lodge and its contribution to the world, regardless of role or function. For this reason, team members are chosen very carefully – they are the strength and the future of the company.

Key Outputs

• Meet and greet all guests
• Cover all daily and weekly requirements of the Lodge Manager when on leave
• Host agents, media, and groups
• Ensure guest delights happen daily
• Host evenings as required by business levels
• Weekly planning – training, guest requirements, and staffing levels
• Housekeeping – room checks
• Oversee kitchen operations
• Ensure minimum standards as per BOPs are adhered to in all departments
• Conduct weekly visits to Rock Lodge
• Attend departmental and finance meetings
• Promote positive health practices
• Oversee staff welfare
• Conduct training sessions
• Perform stock take
• Complete performance reviews for reporting staff
• Ensure all departments under responsibility complete performance reviews on time
• Attend monthly Health and Safety meetings and ensure any necessary adjustments are made in departments
• Remedy any overruns in time sheets in responsible departments with under-time
• Manage budget lines
• Promote teamwork between departments

• Minimum 3 years’ relevant experience in a 5-star operation
• Some form of managerial training
• Company knowledge (Wild Impact)
• Valid unendorsed SA driver’s license essential

• Excellent communication skills with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Professional, courteous, and hospitable toward guests
• Ability to cope under pressure to meet guests’ needs
• Strong leadership abilities
• Honest, with good integrity, proactive, and driven with career ambitions
• Good interpersonal skills
• Passion for guest delight

• Experience in the service industry, especially in dealing with guests and staff
• Previous camp or lodge manager experience
• Previous experience working with children advantageous