Operations Manager

Recruiter:

ABC Worldwide

Job Ref:

CPT001438/CB

Date posted:

Friday, February 18, 2022

Location:

Kenya, Kenya

JOB SUMMARY:
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.

JOB DESCRIPTION:

KEY OUTPUTS
Managerial

Overall responsibility for the effective management on all levels
Overall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding Team
Development, Training and relief schedules of all direct reports management
Overall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company values
Overall communication between General Management, HOD’s and general staff departments through all levels
Managing HR issues and industrial relations procedures
Managing the Tented Camp in absence of General and Assistant General Manager

Financial

Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountant
Active management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocks
Create an environment of care for equipment, saving and sustainability

Operational

Management of all Guests areas and exceeding of guest expectations
Overall accountability of following up on all maintenance in ALL front of house areas
Overall accountability to live the company behaviours and implement a culture of care and learning
Daily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.
Daily, monthly and weekly training of all Service departments within company standards
Assist with daily hosting during mealtimes, welcome, check in etc.
Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movements
Assist with daily/weekly/monthly departmental meetings
Provide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the rooms
Provide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in service
Implementing and follow up on Development plan and performance management of F&B Supervisor and Lodge Staff
Coordinate and actively oversee the exceeding of guest expectations and guest delights
Overall accountability for Leave cycles of Service staff, Reception and Safari Shop
Daily and weekly meetings with Assistant GM and GM for smooth operations and updates at the Camp
Daily and weekly feedback to Reservations on Agents, bookings etc.
Implementing of new standards, equipment and active participation into the company culture
Implementing of Fox Browne feedback, regional feedback and adhere to the company standards at all times
Creating an environment where the company Golden Thread is continuously met and visible throughout the daily functioning of the lodge

Values

Active recognition of employees
Drive and support company life initiatives
Drive sustainability initiatives and clean ups
Drive and support community development projects in conjunction with the Africa Foundation
Implement annual and monthly training plan in conjunction with the General Manager for all front of house departments, structure external training and exchanges with other lodges where possible
Maintain and implement skills development plan in line with the General Managers vision

Guests

Supporting F&B Supervisor in hosting all agents and single guests
Responsibility to deal with guest complaints and anticipation of guest needs to exceed the guest experience
Make sure standards are met for an extraordinary guest experience
Oversee feedback to agents, other lodges, reservations etc.

SKILLS REQUIRED

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
Aware, evolved, energetic, compassionate, respectable and a strong leader
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Excellent interpersonal and communication skills with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information, teach and inspire others
Very strong administrative skills
Basic Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED

Experience in the service industry especially in dealing with guests and staff
At least 3 years’ experience as an operations manager, in a similar environment

Should you wish to apply for this position, please email your latest CV and motivation to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Operations Manager

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