Operations Manager

We are recruiting an Operations Manager to join our Financial solutions team. This is a fixed term contract opportunity. (3 months)

The purpose of the role is to provide is to manage service delivery in such a way that SLA and OLA requirements are exceeded and maximise the customer satisfaction with the services delivered.

Qualification Required:

• Grade 12
• ITIL Foundation 4 and ITIL Intermediate
• Soft Skills

Preferred Qualification:

• Applicable Tertiary Qualification
• Project Management Certificate
• MCSE / International Equivalent

Experience Required:

• Function related experience: 3 years
• Leading teams: 3 years
• Other experience:  3 years senior management experience with strategy orientation

Duties/Responsibilities:

• Provide input and maintain critical operational processes and systems to support the business strategy.
• Monitor, manage and ensure compliance with company policies and procedures, documented processes, and legislation to avoid financial and/or reputational risk to the organisation
• Demonstrate action taken to optimise resource utilisation and/or cost minimizing steps implemented.
• Ensure that all time material and billable work are invoiced according to Client agreement
• Conduct performance contracting including Performance and Personal Development Plan within allocated time frames that will facilitate performance against deliverables
• Facilitate Recruitment process as per Company and/or BU Specific process.
• Conduct performance reviews and performance appraisals to measure performance and take corrective actions where necessary
• Ensure sound leadership and management principles and processes are applied and align to the core values and best practices of the organisation.
• Ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping, dress code, etc. Including conducting performance appraisals.

Ensure that all forms (teams and own) required for processing are correct and submitted on time - Expense claims/Leave/Standby/all other documentation and provide complete Management reporting in the agreed format, accurately and timely.

Work environment:

• Onsite

Travel:

• Own Vehicle Essential