Operations Manager - Administration - 12 months contract

A leader in its industry is currently seeking for an experienced Operations Manager to join their team.

The main function of this role is to lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously

The successful applicant duties include but is not limited to:

Manage internal departmental functions and processes

• Develop and implement plans for the section that support Pension Administration services and objectives, ensuring optimisation of current business and workflow processes
• Manage and monitor:

• all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
• the contributions allocation, reconciliation in line with Section 13C (A)
• Data accuracy and integrity all member categories
• Unclaimed benefits and Evidence of Survival reviews, tracing and verification
• Fund valuation and all audits

• Provide interpretation advice on the application of the Rules of Fund
• Ensure that audit controls are in place and audit requests are followed up
• Participate on the Funds’ Committees and take decisions based on formal documentation and administration issues
• Organise employer refunds or recover money from employers, as required
• Liaise with stakeholders and deal with escalated queries and issues related to the section
• Manage the administration system, checking that accurate record keeping and query management is adhered to
• Manage Issue and query log for the department, monitoring turnaround times and responses to queries.
• Compile monthly statistical reports on the departmental activities and performance alongside the Key performance Indicators and Service level agreements
• Provide insights and data to the Member Experience team to enable the continuous improvement of services.

Project Management

• Participate in the Fund’s overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
• Draft reports as part of the project deliverables.

Provide input to the strategic management of the section

• Contribute ideas for improved service delivery at Management meetings
• Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section’s objectives.
• Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.

People Leadership

• Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department
• Build a high performing team where the best people are deployed in the right roles and deliver against strategy
• Ensure that all employees are motivated, developed
• Manage employees’ performance and ensure that their individual and collective performance is of the required standard
• Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
• Inspires, aligns and engages employees around the vision and strategy of the Fund, it’s values. maximising employee engagement and willingness to invest discretionary effort..

Financial management

• Forecast annual capital and operational expenses, for the section, in line with corporate policy.
• Manage costs against approved budget, providing meaningful variance analysis reports
• Investigate methods to contain / reduce costs.

Minimum Requirements:

• Relevant Bachelor’s Degree.
• At least 6 years of job-related experience (preferably in a pension administration managerial role), which should include at least 2 years’ experience in a management role.
• Working knowledge of Pension Fund Rules
• Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
• Excellent understanding of Benefit administration and Member Data Management
• Knowledge of Law - Section 37 (C) allocation of death benefit lump sums

Should you meet the above requirements, please upload your CV onto our website [CV’S VIA EMAIL WILL NOT BE CONSIDERED]

Candidates will be required to go through assessments, background and vetting processes if shortlisted .

The full spec will be shared with shortlisted candidates only

Should you not hear from us within 2 weeks, please consider your application unsuccessful.