Operations Manager: Cold Storage

SUMMARY:

My client is seeking an Operations Manager with cold storage experience to be responsible for the end-to-end SC functionality of Distribution Centers in the Cape Town Region. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

• NQF5/ Diploma or related tertiary q...
  
  

  POSITION INFO:
  

  My client is seeking an Operations Manager with cold storage experience to be responsible for the end-to-end SC functionality of Distribution Centers in the Cape Town Region. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

  • NQF5/ Diploma or related tertiary qualification preferred.
  • TES industry experience would be an advantage.
  • Minimum of 2 years of management experience preferably in a service-related industry.
  • Exposure to unionized environments would be an advantage.
  • CCMA Conciliation and Arbitration experience desirable.

  People Management:

  • Agree on Fill rate and Headcounts with the Client every season and Budget period; 96% is the targeted Fill Rate per shift.
  • Ensure that staff payments via TES and WFM are accurate and presented timeously.
  • Ensure that Staff Development and Training are in place for all management levels. i.e. Supervisors and Managers
  • Ensure that the Succession Plan is submitted annually as per PDP.
  • Ensure that HR policies and procedures are followed 100%
  • Ensure that all Employment Equity communication is shared with staff quarterly.
  • Ensure that all PPE standards are adhered to as per Client HR policy.
  • Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product.
  • Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc.
  • Ensure agency KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, and MHE, etc.
  • Provide regular feedback to Agencies and Clients regarding shift performance metrics/targets.

  Process Management:

  • Ensure process compliance to WMS standards as agreed with the client.
  • Review daily Shift Reports and formalize action points on same.
  • Review weekly budget report to track agreed budget as per client.
  • Manage finance and compliance of all ICs and report to the client on any discrepancies.
  • Follow up on all client queries via the Clients Admin department.
  • Work closely with the Clients Replenishment team to ensure a seamless inbound function.
  • Liaison with the Client Transport department on a daily basis to ensure store deliveries are actioned as per plan.
  • Close working relationship with Client Planning department, Operations manager, SSM and Inventory Manager.

  Client Relationship Management:

  • Understand client strategy and action plans for the current year.
  • Self- Drive team to deliver on OTIF.
  • Understand the needs and complexities of stores during promotion and peak periods.
  • Understand supplier management processes via the Client Replenishment team.
  • Minimize financial risk to the client.
  • Protect client Assets at all times.
  • Responsible for protecting the company model at all times.
  • Deliver continuous improvement plans quarterly.

  Finance Management:

  • Submit weekly forecasts on Staff expenditure to GM.
  • Minimize MHE costs and Damages.
  • Minimize claims from the store level by ensuring outbound processes are adhered to.
  • Continuous training of DC staff to minimize damages within the picking environment.
  • Audit TES statements and invoices on a weekly/Monthly basis.

  Risk Management

  
  
  

   

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