Operations Manager Durban

SUMMARY:
Operations Manager
Durban

POSITION INFO:

Job Purpose
To manage and control Durban’s operations to achieve the Company’s budgeted financial targets,
ensuring that client support is maintained, and productivity is maximized.

Qualifications:
· Grade 12 or equivalent NQF qualification.
· MS Excel.
· Strong Leadership skills
· Strong Multimodal experience
· Excellent administration skills and attention to detail.
· Strong planning and organising abilities.
· Ability to work well under pressure.

Job Function
· To manage, lead and motivate operational staff, consider succession planning and training in terms of the company policy and budget and to ensure that all departments are adequately structure and staffed at all times.
· To ensure that no business is lost due to poor service levels or inaccurate or deficient operational performances.
· To ensure clients are continually kept appraised of shipment status.
· To ensure client receive prompt, efficient and courteous attention to service delivery at all times.
· To ensure that client complaints and queries are quickly and efficiently resolved, being personally involved where necessary.
· To ensure all necessary client instructions and trading terms and conditions are in place for any business handled.
· To conduct client visits and engagement on regular basis to ensure service excellence and client retention.
· To service existing clients at all levels.
· To review all transporters/third parties suppliers and ensure we only deal with reliable and reputable service providers and that back-to back trading terms and conditions are in place.
· To assist operational staff with their duties and provide guidance and technical support where required.
· To review operational systems and procedures in terms of ISO, recommend and /or initiate changes as appropriate to improve performance, participate in audits and ensure that non-conformances are resolved.
· To assist with the acquisitions of new business.
· To ensure that all business is conducted within national and international legal requirements and shipping and airline policies so that the company is not exposed to legal liability or unnecessary or unacceptable risk.
· To ensure that operational staff adhere to the conditions and requirements of the Occupational Health and Safety Act.
· To recommend the employment / release of staff, conduct employment interviews and to recommend salary increases and bonuses on due date.
· To attend company/industry meetings, seminars and training events as and when required.
· To prepare business reports and statistics as and when required.
· To ensure all company policies and procedures regarding disciplinary action, employment contracts, leave entitlements, work attendance etc are property adhered to.

To achieve the branch’s financial budget through managing costs and maximising productivity.
· To assist with preparation of annual branch budget.
· To ensure all rates and fees are applied accurately in terms of company policy and recovered within acceptable timescales.
· To monitor and control customs refunds, provisional payments, and customs issues.
· To review rates and tariffs on an on-going basis, recommending and making adjustments where necessary and negotiating rate increases directly with clients where appropriate.
· To ensure marine claims are processed efficiently and within reasonable time frames.
· To ensure any liability or potential liability claims are bought to the attention of the regional manager immediately.